https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Cannot-communicate-with-scanner/m-p/171363#M51367 <P>Pixma MG3560. It is connected directlty to PC with a USB cable.&nbsp; The scanner cannot work. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,69.</P><P>&nbsp;</P><P>The printer function works fine. I do not believe that the problem is the USB cable.</P><P>&nbsp;</P><P>Is this a Scangear software problem? How do&nbsp;I fix?</P><P>&nbsp;</P><P>Thanks.</P> Thu, 28 Apr 2016 08:33:09 GMT SALLYHUANG 2016-04-28T08:33:09Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Cannot-communicate-with-scanner/m-p/171363#M51367 <P>Pixma MG3560. It is connected directlty to PC with a USB cable.&nbsp; The scanner cannot work. If I try to initiate a scan using software, I get an error mesage from Scangear "Cannot communicate with scanner for these reasons:..." and en error code 5,157,69.</P><P>&nbsp;</P><P>The printer function works fine. I do not believe that the problem is the USB cable.</P><P>&nbsp;</P><P>Is this a Scangear software problem? How do&nbsp;I fix?</P><P>&nbsp;</P><P>Thanks.</P> Thu, 28 Apr 2016 08:33:09 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Cannot-communicate-with-scanner/m-p/171363#M51367 SALLYHUANG 2016-04-28T08:33:09Z