topic Just purchased a Canon PIXMA MG3600 Series printer and after installing the software, tried to print in Desktop Inkjet Printers

Just purchased a Canon PIXMA MG3600 Series printer and after installing the software, tried to print

abc94404 — Sat, 23 Apr 2016 23:59:51 GMT

Just purchased the Canon MG3600 PIXMA series printer and during the installation of the software,

I tried to test print, but the printer stated, " Printer in error state" Not responding, estimated Ink levels.

I tried uninstalling the printer from my devices and re-installed software from internet, as the disk install had same error message, but still not able to print. Also tried unplugging printer and restarting both printer and laptop, but still no progress. Any help would be greatly appreciated.

Re: Just purchased a Canon PIXMA MG3600 Series printer and after installing the software, tried to

Jason — Sun, 24 Apr 2016 00:48:27 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

Which version of Windows or Mac are you using?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Just purchased a Canon PIXMA MG3600 Series printer and after installing the software, tried to p

abc94404 — Sun, 24 Apr 2016 01:45:17 GMT

Thanks for the prompt response. I have windows 10.

Re: Just purchased a Canon PIXMA MG3600 Series printer and after installing the software, tried to p

Michael — Mon, 25 Apr 2016 13:21:40 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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