topic Re: Printing is messed up after a paper jam in Desktop Inkjet Printers

Printing is messed up after a paper jam

Sheralynsue — Tue, 19 Apr 2016 02:13:18 GMT

After removing paper after a jam all of my printing is blurred and off line. I have cleaned it several times, turned it off and restarted it and even cleaned the encodong film and nothing is working. Please help!!

Re: Printing is messed up after a paper jam

Jenine — Tue, 19 Apr 2016 02:20:58 GMT

Hello Sheralynsue!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer and operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Printing is messed up after a paper jam

Sheralynsue — Tue, 19 Apr 2016 15:17:01 GMT

I have a Canon MG3500, thank you.

Re: Printing is messed up after a paper jam

Ramona — Wed, 03 Aug 2016 06:33:56 GMT

Hi Sheralynsue,

Since performing print head cleanings and cleaning the encoder film did not resolve the blurry printing issue, please perform a print head alignment on the unit by following the steps located here. Should you still experience difficulty, the printer may require servicing. We ask that you please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) for further assistance. There is no charge for this call.