topic Re: MG5300 printer only works now from iMac after turning off, then back on in Desktop Inkjet Printers

MG5300 printer only works now from iMac after turning off, then back on

bigluke35 — Sat, 05 Dec 2015 01:20:00 GMT

MG5300 has been working fine via wifi to local iMac and Apple laptop. Suddenly, when send a print command from either printer icon bobs up and down and notes not connected. Turn printer off, then back on and it prints. Each time issue a print, have to do that all over again. Any ideas how to remediate? Thanx.

Re: MG5300 printer only works now from iMac after turning off, then back on

Jason — Sat, 05 Dec 2015 01:30:47 GMT

Hi !

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know which version of Mac you are running, and if you are connecting the printer via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: MG5300 printer only works now from iMac after turning off, then back on

bigluke35 — Sat, 12 Dec 2015 22:06:19 GMT

Using wi-fi, with Apple AirPrint, on iMac (2009) with OS X ElCapitan 10.11.1.

Re: MG5300 printer only works now from iMac after turning off, then back on

Michael — Wed, 16 Dec 2015 13:35:30 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MG5300 printer only works now from iMac after turning off, then back on

bigluke35 — Wed, 16 Dec 2015 20:14:44 GMT

I did contact the support group, twice in fact and thought it was fixed. Re-downloaded drivers, reset router, re-added printer to both iMac and Applebook, and worked for a day.

However, yesterday, it reverted to old form. Have to turn printer off and then back on for each print job. Getting frustrated.

Too busy today with seasonal stuff, but will try calling support again tomorrow as don't know what to do.