https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/ImageRunner-Advance-not-recognizing-paper/m-p/157891#M51136 <P>Hi, JustMe! Thanks for posting!<BR /><BR />While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area!<BR /><BR />We hope this helps!</P> Sun, 06 Dec 2015 14:01:27 GMT Danny 2015-12-06T14:01:27Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/ImageRunner-Advance-not-recognizing-paper/m-p/157731#M51135 <P>Trying to print out some cards using the multi-purpose try, but the printer keeps saying to "Load Paper" even when we have the cards in the tray. What are we doing wrong?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 03 Dec 2015 17:42:55 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/ImageRunner-Advance-not-recognizing-paper/m-p/157731#M51135 JustMe 2015-12-03T17:42:55Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/ImageRunner-Advance-not-recognizing-paper/m-p/157891#M51136 <P>Hi, JustMe! Thanks for posting!<BR /><BR />While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area!<BR /><BR />We hope this helps!</P> Sun, 06 Dec 2015 14:01:27 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/ImageRunner-Advance-not-recognizing-paper/m-p/157891#M51136 Danny 2015-12-06T14:01:27Z