topic Re: I have a Canon MG5420 that has suddenly stopped working with a support code 6000. Help! in Desktop Inkjet Printers

I have a Canon MG5420 that has suddenly stopped working with a support code 6000. Help!

wwma1998 — Tue, 01 Dec 2015 19:48:02 GMT

I have a Canon MG5420 that has suddenly stopped working with a support code 6000. Help!

Re: I have a Canon MG5420 that has suddenly stopped working with a support code 6000. Help!

Danny — Wed, 02 Dec 2015 14:34:40 GMT

Hi, wwma1998!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, contacting our US-based technical support team is the most efficient way to get these issues straightened out. They're standing by, ready to help 24/7 via Email at http://bit.ly/Canon-Support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

Re: I have a Canon MG5420 that has suddenly stopped working with a support code 6000. Help!

Michael — Thu, 03 Dec 2015 16:45:43 GMT

Hello.

Please try the following to see if we can resolve your issue:

1. Turn the printer off.

2. Unplug the power from the printer for at least 5-10 minutes.

3. While unplugged, remove any paper from the unit.

4. Double check for any obstructions found in the unit or paper paths.

5. If no obstructions are found, plug the power back in and turn the unit on.

If the issue persists, contact our support group using the information in the previous response.