topic Re: Canon Support Sucks in Desktop Inkjet Printers

Canon Support Sucks - Error when seeking support via email

ClaraDon — Wed, 14 Feb 2024 15:04:40 GMT

Is it OK to vent a bit of frustration in here about the Canon support. I went to their e-mail support for my Pixma MG5422 Printer since my Photoshop software can not find the scanner after upgrading to Windows 10. I filled out that long form with my e-mail address, phone # etc. etc. Model and serial #'s etc. etc. Everything worked just fine until i hit the "Submit" button.

That one didn't work.

I guess Canon figures that typing it all out would relieve your frustration...but thewy don't want to hear about it.

Re: Canon Support Sucks

Danny — Sun, 29 Nov 2015 19:18:38 GMT

Hi, ClaraDon!

We can understand your frustration. Not only do we want to help you, we also want to make sure our web site works.

You mentioned that everything worked fine up until you clicked the "Submit" button. Could you give us more information on you saw after that?

As for our support team, our email support team is staffed around the clock and usually reply very promptly. Our phone support will reopen tomorrow (Monday 11/30) at 10 AM ET (7 AM PT) if you would rather have real-time help from one of our support experts. All our support options are listed at http://bit.ly/Canon-Support

We look forward to assisting you!

Re: Canon Support Sucks

Mechanaut — Sat, 25 Jun 2016 16:54:15 GMT

Same problem here. I enter in the details of my issue, [tried submitting it] but the submit button doesn't work. I've tried it in Firefox, and Opera. I cannot submit the support request.

Re: Canon Support Sucks

Stephen — Sat, 25 Jun 2016 17:15:27 GMT

Hi Mechanaut!

We haven't been made aware of any issues with our website today. Please ensure you're using a current version of Chrome, Firefox or Safari and head to http://bit.ly/ContactCanon

Once you're there, all you should have to do is enter your information and the submit button should work just fine. If you find that you're still having issues, feel free to send your support request to our email team directly with all of your contact information, model information, a description of your problem you're having and the computer operating system you're using to carecenter@cits.canon.com

Phone support for printers is open Monday - Friday from 10AM to 10PM Eastern Time at 1-800-OK-CANON (800-652-2666).

We hope this helps!

Re: Canon Support

carlosxxgarcia — Tue, 11 Apr 2017 07:39:47 GMT

I have a Canon Pixma MP250 and I use a Compaq Presario CQ57, I use Windows 7.

Since I have re-filled my ink cartridges I cannot use my printer as now it isn´t recognised by my PC and it doesn´t respond, and also my Scanner doesn´t work either and I don´t know why, this has nothing to do with ink cartridges.

Please can you help me, when I turn on the printer the light comes on.

Many thanks.

Carlos Garcia Cañas

Re: Canon Support Sucks

trippydaisy — Mon, 07 Jan 2019 04:13:20 GMT

This is now 2019 and I’m still having the same issue. Filled out the email support form - tried on both my iPhone and laptop and when I click on submit absolutely NOTHING happens.

Re: Canon Support Sucks

StevenMOD — Mon, 07 Jan 2019 04:55:07 GMT

Hello, trippydaisy!

Canon USA no longer offers technical support via email for our PIXMA printers. While the email support form is still active on our website for some camera products, it won't allow you to "send" an email if a printer product is selected. We apologize for any disappointment or inconvenience this may have caused you.

Our technical support team can still help you out over the phone by calling 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 8AM to 8PM ET. They can provide you with step by step troubleshooting and if that doesn't help clear the error message then they can explore other options with you.

We're confident that they will be able to help you out!

Re: Canon Support Sucks

FredKorkosz — Thu, 11 Jun 2020 19:45:58 GMT

I tried to get advice about using a new Imageclass MFP with Windows Vista 32Bit. The phone support had an insanely long wait period. The online chat kept trying to send me to a paid just answer support site, even after I specifically stated I did not want it (it was obviously all robotic). I just need technical support!!

Re: Canon Support Sucks

FredKorkosz — Fri, 12 Jun 2020 16:26:59 GMT

But how can we get printer support? The online chat refers us to a paid support website. The phone support has incredibly long wait times. There has to be a better option.

-Fred

Re: Canon Support Sucks

speppers — Sat, 13 Jun 2020 22:12:19 GMT

I would heave this printer if i hadn't ordered more print cartridges. i have it hardwired to my computer and it still won't print! Very frustrating! I'm not trying wireless anymore- it is hooked up to my computer with cable, but it still won't recognize it! Not sure what else i can do. I've uninstalled the program, reinstalled it, etc., everything i can think of, but still no go. And, they won't respond. Very bad, sad, customer support. Fix it!

Re: Canon Support Sucks

FredKorkosz — Sat, 13 Jun 2020 23:04:03 GMT

I just bought a Windows 10 pc. I will see if it prints. I understand your frustration!

-Fred

Re: Canon Support Sucks

iWantEmailSuprt — Thu, 21 Jan 2021 13:15:14 GMT

@StevenMOD wrote:

Canon USA no longer offers technical support via email for our PIXMA printers. While the email support form is still active on our website for some camera products, it won't allow you to "send" an email if a printer product is selected. We apologize for any disappointment or inconvenience this may have caused you.

So then don't you think you should REMOVE THE OPTION FOR PRINTERS FROM THAT PAGE? I just spent an hour gathering all the information and typing out my problem to find that the form wouldn't submit on either my phone or my laptop! Seriously, what the hell!?

At the very least, a notification to the user when the select a printer would be SUPER HELPFUL.

I mean, seriously, this was reported SIX YEARS AGO. You've had time to fix this!!!

Re: Canon Support Sucks

doowarrt — Sat, 27 Mar 2021 03:08:11 GMT

Totally screwed on this project. Tech support via the one number you can call about printers closes at 5pm on Fridays. I'm in the middle of a project that's due and I won't be able to talk to anyone til Monday. I tried all the trouble shooting tips in the FAQ and what I found on the forums. Nada. All of a sudden this expensive a$$ printer starts printing IMPOSSIBLY slow, 15 pages in 1.5 hours slow. At this rate it'll be next year before I finish. They need a chat option for tech support asap. I'm going insane over here. 😞

Re: Canon Support Sucks

kgoleno — Fri, 18 Feb 2022 00:19:52 GMT

Still same issue - Fill out the entire email support form online for an image class MF6444 printer and the submit button doesn't work. Phone support puts you on hold for an unlimited amount of time, and the option to have someone call you back results in no one ever calling you back.

I have two of these printers which are only a few months old and they make a very loud hissing noise.

Re: Canon Support Sucks

Ricko1966 — Wed, 14 Feb 2024 02:13:25 GMT

Yep I've had more than one frustrating expierience trying to get ANY support from Cannon for my printer that didn't work correctly from,minute 1. I bought it brand new at Wal-Mart and should have returned it the next day. It won't connect with my computer,can only use it from my phone through a 3rd party app,can't change any settings at all. Complete Junk and customer service is non existent DO Not Buy Thier Products.I never will again,so sorry I switched from lexmark,many printers over many years,Ill switch back,and just a tiny bit of customer service probably would have changed everything.

Re: Canon Support Sucks

shadowsports — Wed, 14 Feb 2024 04:40:04 GMT

Greetings,

Sorry to hear about your experience. I guess I've been lucky. I've only had a contact support a handful of times, and all have gone pretty smoothly. I've used chat once or twice years ago. Before that I used the form submission once, it worked.

These days I just call if I need assistance. Phone support hours have been extended and my waits have always been short if I even had to wait at all. The automated assistant has presented a challenge on occasion.

This thread is about 8 yrs old now. If you'd like, we'd be happy to try and help you. For that, it would be helpful for us if you started a new thread. It should include the model of your Canon Product, a description of the problem or issue, the operating system (version and build) you are using it with and any details that might help us understand the challenge you are facing. Canon consumer printers come with a 1 yr warranty and free installation support directly from Canon. You are welcome to contact support directly, or we'd be happy to try here if you like.

To receive support from Canon, your product has to be registered. Visit My Canon.

MyCanon

You can see available support options (ways to contact) in the portal.