MG5250 scanner problem

BryanShaw1 — Thu, 11 Jan 2018 17:25:19 GMT

My scanner has suddenly decided not to work.

When I press start (Black or colour), it states:

Processing..... Please wait momentarily.

After about 30 seconds, it simply reverts to the previous screen (Doc.type <auto scan>)

In Devices and Printers in Windows, I can scan but it does not give me all the options (such as PDF).

Running a diagnostic shows everything is fine.

I used to get a message on the PC saying please wait, scanner warming up. This no longer happens.

Grateful for any suggestions

Thanks.

topic MG5250 scanner problem in Desktop Inkjet Printers