topic Re: Turn Enable bi-directional support on in the printer's Properties dialog box. in Desktop Inkjet Printers

Turn Enable bi-directional support on in the printer's Properties dialog box.

Squyre — Tue, 09 Jan 2018 13:21:16 GMT

With my MP250 printer, when I try to print now shows in a box on my PC the message " Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box."

Looking at my Canon desktop app there appears to be no 'dialog box'.

Please help.

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Squyre — Tue, 09 Jan 2018 13:33:22 GMT

My operating system is Windows 10.

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

ldybug1964 — Mon, 12 Feb 2018 04:29:52 GMT

This worked like a charm for me:

Select Start > Control Panel > Devices and Printers.
Right-click your printer name, then select Printer properties.
Select the Ports tab.
Select the Enable bidirectional support check box.
Click OK.

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

rlamartine — Mon, 27 Aug 2018 03:51:46 GMT

Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box

You instructed the following:

.....................................

select Printer properties

click on Port Tab--this did not show

nor did I see "select the Enable bidirectional support check box

and no click OK

My Printer is "Pixma MG 7120

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

rlamartine — Mon, 27 Aug 2018 04:03:48 GMT

You instructed the following:

.....................................

select Printer properties

click on Port Tab--this did not show

nor did I see "select the Enable bidirectional support check box

and no click OK

My Printer is "Pixma MG 7120

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Patrick — Mon, 27 Aug 2018 16:22:01 GMT

Hi rlamartine,

Please double check to make sure you are in the correct location:

1. Click on the Windows Start button in the lower left hand corner (and then the Windows System folder if using Windows 10).

2. Click on Control Panel.

3. Click on View devices and printers.

4. Right click the Canon MG7100 series Printer and left click on Printer Properties.

5. Click on the Ports tab.

6. Place a check in the box next to Enable bidirectional support.

7. Click OK.

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

PlanetClaire — Fri, 15 Nov 2019 16:19:53 GMT

There is no ports tab. None.

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Patrick — Fri, 15 Nov 2019 18:02:56 GMT

Hi PlanetClaire,

What model printer do you own?

What version of Windows is installed on your computer?

Are you using your printer wirelessly? or with a USB cable?

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Cryonic151 — Tue, 21 Jan 2020 15:33:00 GMT

I have an mg3050 and the bidirectional option is ticked but the printer is still in an error state, any advice?

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

Porcha — Tue, 21 Jan 2020 15:38:15 GMT

Hi,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

garylmelvin — Sat, 02 May 2020 19:26:01 GMT

except same problem on 3 computters

Re: Turn Enable bi-directional support on in the printer's Properties dialog box.

rmills34 — Tue, 06 Apr 2021 20:34:38 GMT

Printer: MG2900 Same problem