topic Re: Pixma MX922 printing blank pages in Desktop Inkjet Printers

Pixma MX922 printing blank pages

bocaboy — Sun, 07 Jan 2018 23:48:57 GMT

My Pixma MX922 has suddenly started printing nothing but blank pages. It doesn't matter whether I try and print on letter or photo paper. I've done a dozen deep cleanings to no avail. I went on YouTube to learn how to remove and clean the print head. Still no difference.

This printer is only 2½ years old. I'm astounded that it has stopped working, especially since I thought Canon was a premium brand. I've Googled the problem and I'm really surprised how wide spread it is. What I'm trying to find out is if anyone has ever solved the problem, or whether this is another $85 down the toilet.

I've talked to Tech Support and they suggested a new print head. As I said, I removed and cleaned the print head and still got nothing but blank pages. I don't want to throw good money after bad, especially since I've yet to read of one user who replaced the print head and fixed the problem.

So, the question is open to this fine forum: has anyone actually fixed the problem of a Pixma MX922 printing blank pages? If you'd be kind enough to share the solution, I'd sure appreciate it, as I'm sure many others would as well.

Thanks to all!

Re: Pixma MX922 printing blank pages

kereynolds — Thu, 01 Feb 2018 02:17:54 GMT

I have had the same problem from time to time. It just happened again. This time after trying a number of suggestions, I removed the ink cartridges and put them back in. Turned off the printer and turned it back on. It tried to copy a document and it printed. I then tried print from the computer and it worked. Go figure!

Canon needs to do a better job of resolving this issue. It's a real nuisance!

Re: Pixma MX922 printing blank pages

kereynolds — Wed, 21 Feb 2018 02:17:13 GMT

I just tried my own fix. This time it didn't work.

Re: Pixma MX922 printing blank pages

celmarch08 — Wed, 21 Feb 2018 03:00:01 GMT

(not mx922 but...) I just bought my Pixma MG3620 a week ago and just set it up on Saturday. And already I'm having the issue where I can NOT print photos. (the whole reason why I bought the printer in the first place)

I am so annoyed right now, kmt.

Re: Pixma MX922 printing blank pages

TimothyW1686 — Thu, 22 Feb 2018 12:28:17 GMT

I had an issue simlar to this...

It started spitting out blank paper but not just one or two it went though the whole entire tray of like 100 sheets or more I just figured it was a fluke.

Well few days after I made a copy of something and then I left the house, I came back home to hear my printer running and I looked and what do I see?

My printer had again spit out all 100 + sheets of paper except this time it also printed what I had just copied even though I specificed only ONE copy so because of that I had to throw away over 100 sheets of printer paper

Re: Pixma MX922 printing blank pages

Itshouldjuswork — Thu, 01 Mar 2018 07:04:34 GMT

I have the same problem, blanks pages. It sounds like it is printing but no ink. Well, the following is not a total break through but it might lend a clue. In copy mode, change the intensity from Auto to +1, it prints but still not from an application. So, I believe there is hope.

Re: Pixma MX922 printing blank pages

partt — Sun, 04 Mar 2018 16:39:13 GMT

I fixed the probme by going to printer setting on the computer and wnt ot "Main" and change the print quality from standard to high. I made it the default settings.

Re: Pixma MX922 printing blank pages

PDIT — Tue, 06 Mar 2018 00:53:48 GMT

I have seen this problem with many of the Canon 5 & 6 cartridge inkjet printer models. The symptom is that the printer suddenly stops printing ink onto the page even though the cartridges all contain ink and the print-head is not blocked. By suddenly, I mean one printjob prints perfect and the next is totally blank. Printing out a nozzle test also results in a completely blank page.

This appears to be a software issue and I have rectified this many times on multiple printers using the following method to "reboot" the software after clearing the internal memory. Note this does NOT apply if printhead is blocked with dried ink!

Open the access to the cartridges with the printer on.
Remove all the cartridges
Pull the power cable and USB cable from the printer to trun it off leaving the printhead in position
Press and hold the power button to clear any remaining charge from the powerpack
Pull or lift the retaining bar from the printhead cradle and remove the printhead
Check for damage or foreign objects like pieces of paper just in case!
Replace printhead and return retaining bar to lock position
Replace cartridges
Close access cover
Reconnect printer to power cord. (at least 1 minute should have elapsed since step 4.)
Turn printer on
Navigate to setup menu and print a nozzle test page. If all ok continue. If still blank then try the above again or call canon support or just give up on this printer.
If test page is showing some or all test bars then the memory problem has been solved.
Reconnect USB cable if used.

Note that steps 5-7 are not always necessary but it does force the printer to go through additional boot-up sequence and seems to be neccessary sometimes.

Good luck!

Re: Pixma MX922 printing blank pages

kevkbut — Tue, 13 Mar 2018 17:47:39 GMT

I have the same problem, worked fine one day, completely blank pages the next, and I have tried all these steps mentioned and then some.

The only clue I have is that while performing the "Print Head Alignment" maintence function, I get the "Auto Head align has Failed", Support Code 2500.

I searched for a resolution for that on the forum and tried their suggestion of Manually align the print head, which still failed.

Any other ideas? I reached out to Canon via email and they sent back a generic, "Do you know if your ink cartidges are loaded correctly..." email, no help even after I explained all the steps I had already tried.

Frustrated...

Re: Pixma MX922 printing blank pages

bocaboy — Tue, 13 Mar 2018 22:44:29 GMT

I hate to sound so cynical, but Support doesn't know why this is happening, so they revert to a script that's an equivalent of, "Is it plugged in, is it turned on?"

I've reached the conclusion that this is simply bad engineering. I also think it was brought on by not using genuine Canon cartridges. With regret, I threw my printer in the garbage as it wasn't printing at all and was simply worthless. I decided to speak to Canon with my wallet and purchased an Epson as a replacement. I won't invest my hard earned money in Canon again.

Re: Pixma MX922 printing blank pages

PDIT — Wed, 14 Mar 2018 04:49:49 GMT

My method above is only applicable if all cartridges have ink, the cartridge chip is reading that they have ink and the printer was printing ok within the last few days (ie the printhead has not dried out). It works by completely re-booting the software that drives the printhead and also by removing and replacing the printhead, the large number of electronic contacts to the print-head are re-seated.

Re-aligning the printhead will do nothing because the printer has to print alignment blocks onto a page and scan them to make any adjustments, so if there is nothing printed on the page there is nothing to scan! Obviously the same for a manual printhead alignment which asks you to look at alignment blocks printed on the page.

If a complete software re-boot as I described above (not missing any steps) does not work then the printhead may have died (it is a user replacable consumable part) and can be replaced. However most likely cheaper to replace the printer.

Re: Pixma MX922 printing blank pages

kevkbut — Wed, 14 Mar 2018 11:30:16 GMT

PDIT,

Thanks for the info. I spoke with Canon support who basically said the same thing. That it was likely a circuitry issue with the printhead, I could bring it to a certified Canon services center but most likely not worth the expense. Guess it's time for a new printer

Re: Pixma MX922 printing blank pages

Amyb007 — Mon, 01 Oct 2018 21:35:08 GMT

Removing cartridges & the printhead usually remedies this issue for my office printer. Just did this on Friday, printed fine over the weekend, print one page this morning, then blank pages after that. I had to do this printhead removal twice today to get it to print again.
Canon: We just need these printers to print ink on the page! How hard can that be? HP is on my boycott list, You are skirting it for now. I will have to replace this printer soon & just bought this one a couple years ago. Planned obsolescence will just make us buy another brand.
At home, my husband's old HP from 2001 is still working fine!! I will never replace it- well - until I can't buy ink for it I guess.
I purchased the last HP I had for my office two years before this Canon, which only worked for two years...so it seems two years is now the new standard. We keep filling up the landfills because of your greed. LAME. LAME. LAME.

Re: Pixma MX922 printing blank pages

fr8hlr — Mon, 22 Oct 2018 09:28:19 GMT

Our brand new MX922, is mixing blank pages in with other printed pages. I printed 7 pages yesterday and they printed fine with the exception that there were 4 blanks between the 2nd and 3rd page. What causes this?

Re: Pixma MX922 printing blank pages

abc1872 — Tue, 20 Nov 2018 19:03:15 GMT

After trying every potential fix listed on this forum, my MX922 is still printing nothing but blank pages.

I finally gave in and called Canon support. After spending 10 minutes convincing the tech that I had already done everything he wanted me to try (multiple times), he asked about the ink cartridges. He is convinced that the problem is that I am not using OEM cartridges (which I've never used in the 2 years I've owned the printer). He said that non-OEM cartridges can "lose connection" abruptly (in my case literally between pages of a document).

The only fix, according to him/Canon, is to buy a set of OEM Canon ink cartridges. Of course, buying a full set of OEM cartridges is a minimum $60 expense and more typically $70+. However, I have found deals on several comparable printers for $60-100, so am not interested in throwing another $60+ at this printer.

I did try replacing all ink cartridges at the same time with a matching set of non-OEM "compatible" cartridges (like I've always used), and still no luck.

I hope something works better for you. Thanks to everyone who took the time to post potential fixes. Always worth a try before sending this expensive brick off to be recycled!

Re: Pixma MX922 printing blank pages

PDIT — Thu, 22 Nov 2018 02:08:19 GMT

Hi @fr8hlr, If the inserted blank pages were just "extras" inserted and you also got all the requested pages printed, then this is a paper feed issue. This is where several pages may feed together instead of being separated properly for printing. This can happen for several reasons but the most common are:

The paper edges are not flat (or a corner bent) that stops them from easily separating - solve by flattening out bend corners and fanning paper before replacing back in tray.
The paper has absorbed moisture from the air and the sheets do not "slip"past each other as they should. - solve by replacing with fresh paper or at least fanning paper (to get air between the sheets so they slip easier) and replacing. Old paper doesn't feed very well.
The paper feed roller and corresponding friction edge of the tray are dirty or dusty and are not gripping the pages as they should. - Solve by cleaning front edges of paper tray and rubber feed roller with q-tip moistened with water or iso-propanol. Let dry before using.
The paper guides are not set to the correct position for the paper size. - solve by adjusting guides to marked positions. especially the page length guide should not be closed up any further than the marked size.

Re: Pixma MX922 printing blank pages

bocaboy — Thu, 22 Nov 2018 12:44:27 GMT

PDIT, with all respect, your solution isn't the problem. Multiple users have had this issue, including me, and it does appear to be linked to using non-Canon ink replacements. I agree with other users who have thrown their Pixma MX922 printers in the garbage, as I have. There is no reason to repair an inexpensive printer that requires expensive ink. I replaced ours with an Epson Expression ET-2750 EcoTank and couldn't be happier.

I've been screwed by Canon products twice, and they've definitely lost me as a customer.

Re: Pixma MX922 printing blank pages

PDIT — Fri, 23 Nov 2018 05:29:22 GMT

Hi @bocaboy,

No problem, my solution above only addresses one scenario and that was "extra" blank pages inserted into the print bundle. I see a lot of printers in my workshop of all the popular makes and Canon is no more or less than others. Each brand has its own "quirks"

Unfortunately your problem I have also seen when only Genuine cartridges have been used. Company techs are always quick to blame anything that is not part of their brand. Also unfortunately, not all non-genuine cartridges are of equal quality and range from ok very high quality to damagingly useless quality.

Your eco-tank machine will make you very unhappy if you put inferior quality refill ink into it. As this is a Canon forum, I would point out that there is a Canon competitor product to your new Epson - the Pixma G2600 series.

Re: Pixma MX922 printing blank pages

fr8hlr — Mon, 26 Nov 2018 11:23:56 GMT

Thanks for the reply, makes perfect sense. The other replies about using other than canon ink cartridges do not apply at all as these are the original cartridges. I will address the paper tray issues you described.

Re: Pixma MX922 printing blank pages

SueEllingson — Thu, 06 Dec 2018 02:45:32 GMT

Here is a weird twist: Our Canon MX922 has started printing only blank pages from my computer. But my husband was able to print with no problem. We both have MacBook Air computers.

I reinstalled the driver, but it didn't help.