CanScan LiDE 220 MacOS 10.11 El Capitan: IJ Scan Utility2 doesn't work

sergey_taurus — Sun, 07 Jan 2018 06:36:46 GMT

From https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/photo-scanner/canoscan-lide-220/canoscan-lide-220?subtab=downloads-software following was installed:

ICA Driver Ver.4.1.4a (Mac)

ScanGear Starter EX Ver.1.0.1 (Mac)
IJ Scan Utility Ver.2.3.5 (Mac)

When pressed, buttons do not do anything, but that's minor issue compared to the next one.

If I click on any button on IJ Scan Utility it gives an '15,156,0' error that scanner is not found and/or not connected, . It is a brand new scanner and it works absolutely fine in Windows (including all buttons) and Mac OS native scan utility work fine (I guess it uses ScanGear driver interface).

Anybody had this issue and knows how to fix it? If not buttons, but at least I need to get IJ Scan Utility to work from screen.

Thanks,

Sergey

Re: CanScan LiDE 220 MacOS 10.11 El Capitan: IJ Scan Utility2 doesn't work

Michael — Wed, 02 May 2018 17:44:36 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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topic CanScan LiDE 220 MacOS 10.11 El Capitan: IJ Scan Utility2 doesn't work in Desktop Inkjet Printers

CanScan LiDE 220 MacOS 10.11 El Capitan: IJ Scan Utility2 doesn't work

Re: CanScan LiDE 220 MacOS 10.11 El Capitan: IJ Scan Utility2 doesn't work