topic Re: My Image Garden only recognizes one printer in Desktop Inkjet Printers

My Image Garden only recognizes one printer

hartzz — Thu, 14 Dec 2017 13:51:14 GMT

I have an MX922, which Image Garden recognizes and I can print discs from Photoshop to this printer, so I prefer to use that. It's never been a problem. I recently added a Pro 100 to my PC, so I have both printers connected. I can print regular paper to my Pro 100 from Photoshop, but not discs. Therefore I installed Image Garden, but IG only recognizes my MX922 as stated. So, to summarize, I cannot print discs to my Pro 100. The disc tray is not seen on the printer properties.

I have Windows 10 Enterprise.

Re: My Image Garden only recognizes one printer

Patrick — Fri, 09 Feb 2018 12:13:54 GMT

Hi hartzz,

Please try printing with your PIXMA PRO-100 using Easy-PhotoPrint EX. If you do not have this program installed, it is available for download from Canon's web site:

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers/professional-inkjet-printers/pro-100?subtab=downloads-software

On installed, please attempt to print on a disc using that program and your PIXMA PRO-100.

If you are still unable to print on discs, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: My Image Garden only recognizes one printer

jimmiesner — Thu, 10 May 2018 14:00:30 GMT

Patrick,

I'm having a similiar problem, except I only have one printer and it is not recogninzing it (MG7720). Installing and using Easy-PhotoPrint EX didn't work (same issues). Nor did the advice given by a rep here.

Jim

Re: My Image Garden only recognizes one printer

BillS — Fri, 11 May 2018 21:30:17 GMT

Hi jimmiesner,

In order to better assist you, allow me to ask a couple questions:

Which version of Windows or Macintosh are you using?
Are you able to print to your PIXMA MG7720?
Are you able to make a photocopy?

I look forward to your reply.