MG2160 printer - enable bi-directional support

sophiewhite — Wed, 13 Dec 2017 02:06:49 GMT

I have a MG2160 printer and recently had a windows update. Now I get the following message when trying to print"

Cannot communicate with the printer. Turn Enable bi-directional support on in the printer's Properties dialog box".

Anyone know how to resolve this?

Re: MG2160 printer - enable bi-directional support

Michael — Fri, 09 Feb 2018 00:24:42 GMT

Hello.

Try the following to see if we can resolve your issue:

1. Open the Control Panel.

2. Open Devices and Printers.

3. Right-click the Printer icon and choose "Printer Properties".

4. Click the Ports tab.

5. Check the box to enable bi-directional printing.

6. Click Apply/OK.

Once this has been done try printing to test the unit.

This didn't answer your question or issue? Find more help at Contact Us.