topic Re: PIXMA TS6120 printer won't print from cassette tray in Desktop Inkjet Printers

PIXMA TS6120 printer won't print from cassette tray

Dave5 — Fri, 08 Dec 2017 13:02:37 GMT

I get the message:

"Support Code 1000

There is no paper in the rear tray.

Check the following, than load paper and select (OK).

-Align paper guides with the paper.

How to clear OK"

I don't want to print from the rear tray; I want to print from the cassette tray. I do select the cassette paper type yet the message, above, is always the same. Support Code 1000 just tell how to load the cassette tray.

HELP, please

Dave5

Re: PIXMA TS6120 printer won't print from cassette tray

Ramona — Tue, 06 Feb 2018 00:12:52 GMT

Hi Dave5,

The following paper sizes can be loaded in the cassette tray of the printer: A4, B5, A5, or Letter-sized plain paper. All other paper sizes will need to be loaded in the rear tray of the printer. More information on loading paper in the cassette and rear trays of the printer can be viewed here.

If you have one of the supported paper sizes loaded in the cassette tray of the printer, please ensure that the same paper size and type are selected in the printer driver and application that you are printing from. If you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: PIXMA TS6120 printer won't print from cassette tray

SetC — Tue, 02 Oct 2018 23:48:37 GMT

Simply, how do I set print for the cassette tray on my tablet 6220?

Re: PIXMA TS6120 printer won't print from cassette tray

SetC — Tue, 02 Oct 2018 23:55:22 GMT

Basically, my problem is trying to set the main printing option to using the cassette tray. It defaults to the back tray printing, and says the wrong paper is loaded. I am trying to print a picture off of my phone. I have printed it once before recently, and it worked fine, now it is showing support code 1000. I have letter selected on my phone print app, and I have letter sized paper loaded in the printer along with the blue tabs set to letter size as well. I have the ts6220, any help would be much appreciated, thank you.

Re: PIXMA TS6120 printer won't print from cassette tray

sunnysea47 — Sun, 02 Dec 2018 03:54:05 GMT

Hopefully you were able to resolve this by now! I had the same issue and somehow the cassette paper size was changed. I pulled out the cassette and replaced it and saw the paper was set to A4 when I wanted it to be Letter. I changed it and that solved the problem. Hope this helps!

Re: PIXMA TS6120 printer won't print from cassette tray

akm — Fri, 19 Jul 2019 23:03:28 GMT

That worked here !
Thanks !

@sunnysea47 wrote:
Hopefully you were able to resolve this by now! I had the same issue and somehow the cassette paper size was changed. I pulled out the cassette and replaced it and saw the paper was set to A4 when I wanted it to be Letter. I changed it and that solved the problem. Hope this helps!

Re: PIXMA TS6120 printer won't print from cassette tray

tatd — Thu, 19 Mar 2020 19:10:25 GMT

These options do not correct the problem. I also tried to change the settings to "cassette" but I get a warning triangle with exclamation point that I cannot changed the source.

Another other ideas?

Thanks
T

Re: PIXMA TS6120 printer won't print from cassette tray

Patrick — Fri, 20 Mar 2020 20:07:07 GMT

Hi tatd,

Please make sure that your PIXMA TS6120 is set for the paper that you have loaded in the cassette:

1. Press the HOME button.

2. Select Setup.

3. Select Settings.

4. Select Device settings.

5. Select Feed settings.

6. Select Register paper information.

7. Verify that the Rear tray and Cassette are both set to Letter and Plain Paper.

Re: PIXMA TS6120 printer won't print from cassette tray

amejipes — Mon, 30 Mar 2020 18:10:20 GMT

I am having this issue too. Something has changed, not sure what. Never had this problem before. I checked to see if both are set to letter and they are. The software shows "automatically selected" But when I go to the actual printer driver, it says paper source Rear tray. I have deleted the printer and reinstalled it and it is still having an issue. There doesn't appear to be a way to override the 'selection'.

Re: PIXMA TS6120 printer won't print from cassette tray

GordonWhitman — Fri, 03 Apr 2020 02:53:02 GMT

I have the same issue - it has all of a sudden decided that i should print from rear and not from cassette. I am considering throwing this printer against the wall to see it will reset. I have looked at online manual and elsewhere on the web and I cannot see how i can reset this so that it accepts the paper from the cassette.

I had another printer for years and replaced it with one. It only started giving me problems within a few months!!

If anyone has any ideas of how to reset the paper tray, let me know. I turned off and unplugged printer for a few minutes hoping that would reset it but it did not.

Thanks

Re: PIXMA TS6120 printer won't print from cassette tray

jgy2001 — Tue, 07 Apr 2020 20:48:01 GMT

No. The problem is we WANT to set default paper source set to cassette, NOT back tray feed.

For some unknown reason the printer do NOT allow the paper source to default to cassette feed.

Regardless we set the source to cassette feed in our computer, it keep feeding paper source from back tray.

This is very BAD default setting design and totally firmware fault.

Re: PIXMA TS6120 printer won't print from cassette tray

jknoepke — Thu, 16 Apr 2020 16:17:56 GMT

did you find a resolution for this? I'm not having any luck with the suggestions listed

Re: PIXMA TS6120 printer won't print from cassette tray

jgy2001 — Thu, 16 Apr 2020 16:34:46 GMT

GAVE UP

Re: PIXMA TS6120 printer won't print from cassette tray

jknoepke — Thu, 16 Apr 2020 16:38:59 GMT

thanks, glad Canon provided us with pieces of crap printers with forced top load paper entry and a fancy cartridge to STORE paper, but clearly not to feed from.

Re: PIXMA TS6120 printer won't print from cassette tray

jgy2001 — Sun, 19 Apr 2020 20:51:16 GMT

Now, all 5 Canon TS8220 printers are ALL started every morning default source print from back tray. We have to feed paper one page at a time. The TS8220 will NOT print from cassette tray.

Then, we found out this Canon TS8220 printer had this exact unable to print from bottom cassette tray problem since 2013. That is SEVEN years since this problem has been shown in Google search. Canon has done NOTHING to correct this problem.

This makes us MAD. VERY MAD.

No response what so ever from CANON since 2013.

Re: PIXMA TS6120 printer won't print from cassette tray

flstfhd07 — Wed, 22 Apr 2020 15:45:00 GMT

Found my solution here. Printing from Adobe was fine, my problem started with Word. See:

https://support.usa.canon.com/kb/index?page=content&id=ART174811&cat=MEGATANK_INKJET_PRINTERS&actp=LIST&showDraft=false

Re: PIXMA TS6120 printer won't print from cassette tray

jknoepke — Wed, 22 Apr 2020 15:52:05 GMT

I'll save this for when I next print, thanks for sharing!!

Re: PIXMA TS6120 printer won't print from cassette tray

jgy2001 — Thu, 23 Apr 2020 19:20:38 GMT

In the PC printer controll panel, we have set the paper source from bottom paper cassette tray.

However, checking the printer, there are NO paper source setting. It default auto set the paper source from back tray.

This printer ignor the PC printer control setting.

Re: PIXMA TS6120 printer won't print from cassette tray

Mmmmok — Sun, 26 Apr 2020 03:05:58 GMT

Ok I had this issue with my TS6160 , an I just solved like five minutes ago.
Open rear tray flap, then close it.
Message on screen says to register paper type an size.
DO NOT CLICK OK..... clicking ok registers that you have placed paper in the rear tray, so it wants to print from the rear...
CLICK THE RETURN ARROW
An happy printing days ahead🤙

Re: PIXMA TS6120 printer won't print from cassette tray

Mmmmok — Sun, 26 Apr 2020 03:22:42 GMT

Cannon in there vast wisdom has failed to include a button to choose which tray you would like to print from. By registering paper type an size for the rear tray it seems to want to print from that tray as default. So don’t register that there is paper in the rear an you can then print from the bottom cartridge