topic Re: Cannon MX432 Scanner not detected by Windows 10 in Desktop Inkjet Printers

Cannon MX432 Scanner not detected by Windows 10

anujadalal — Mon, 04 Dec 2017 03:06:39 GMT

I am using Canon MX432 Printer/Scanner which was working fine till I updated os to Windows 10.

After installing driver for Canon MX432, my printer started working fine. But Windows is still not recognizing scanner.

I tried using IJ Network Scanner Selector but no use.

Somebody suggested MP Navigator, but I do not find version for Canon MX432.

Error that scanner gives is "PC not connected".

Re: Cannon MX432 Scanner not detected by Windows 10

BillS — Fri, 02 Feb 2018 21:02:23 GMT

Hi, anujadalal,

Let's test the hardware by initiating a scan from the computer.

Type "IJ Scan Utility" in the search box in the lower left of the screen.
Open IJ Scan Utility.
Place your original.
Press the "ScanGear" button.
Press "Preview."
If you are happy with the image, press "Scan" to complete the operation.

Are you able to acquire an image?

Re: Cannon MX432 Scanner not detected by Windows 10

bcalski — Wed, 05 Dec 2018 13:18:13 GMT

Hello,

I have the same problem. Unfortunately, when I run the utility, the 3600 series printer from my second home is the only printer available.

Help & Thanks!

Re: Cannon MX432 Scanner not detected by Windows 10

ArthurJ — Wed, 05 Dec 2018 15:48:32 GMT

Hi bcalski,

So we can assist you, we will need to gather some more information. Please write back with answers to the following questions:

What version of Windows or Macintosh is installed on your computer?
Is the printer connected directly to the computer with a USB cable, or wirelessly over the network?

We look forward to your reply.

Re: Cannon MX432 Scanner not detected by Windows 10

bcalski — Thu, 06 Dec 2018 13:10:49 GMT

Hi Arthur,

I'm running Windows 10.0.17134.407. My printer is connected via WiFi and prints fine.

Thanks for your quick response!

Re: Cannon MX432 Scanner not detected by Windows 10

bcalski — Tue, 11 Dec 2018 21:45:12 GMT

Hi Arthur,

I'm running Windows 10.0.17134.407. My printer is connected via WiFi and prints fine.

Thanks!

Re: Cannon MX432 Scanner not detected by Windows 10

ArthurJ — Thu, 13 Dec 2018 15:45:32 GMT

Hi bcalski,

If the printer is not listed in IJ Scan Utility, the scanner driver may not have installed correctly. Please remove the printer from your Windows 10 computer and then reinstall the driver.

After you select the wireless connection option in the installer, a box will appear that shows the drivers installing. It may go by really quick but please let us know if you see the scanner driver install during the setup.

We look forward to your reply.

Re: Cannon MX432 Scanner not detected by Windows 10

bcalski — Sat, 15 Dec 2018 14:00:53 GMT

Hi,

It does install. Here's the reswults:

===========================================
Setup Results
===========================================

Model :
Canon MX430 series

Network Setup of the Printer :
Completed
Name :
Canon MX430 series Printer
Port Name :
CNBJNP_888717C17E82

Network Setup of the Scanner :
Completed
Name :
Canon MX430 series(88.87.17.C1.7E.82)

Network Setup of the Fax :
Completed
Name :
Canon MX430 series FAX
Port Name :
CNBJNPFAX_888717C17E82

Network Type :
Infrastructure
SSID :

===========================================

Re: Cannon MX432 Scanner not detected by Windows 10

bcalski — Tue, 18 Dec 2018 21:07:00 GMT

Hi,

It does install. Here's the results:

===========================================
Setup Results
===========================================

Model :
Canon MX430 series

Network Setup of the Printer :
Completed
Name :
Canon MX430 series Printer
Port Name :
CNBJNP_888717C17E82

Network Setup of the Scanner :
Completed
Name :
Canon MX430 series(88.87.17.C1.7E.82)

Network Setup of the Fax :
Completed
Name :
Canon MX430 series FAX
Port Name :
CNBJNPFAX_888717C17E82

Network Type :
Infrastructure
SSID :

===========================================

Re: Cannon MX432 Scanner not detected by Windows 10

ArthurJ — Wed, 19 Dec 2018 15:19:35 GMT

Hi bcalski,

Since the scanner driver did install, I would like to see if you can scan from paint. This will allow us to test the scanner driver since the printer is not listed in IJ Scan Utility.

To scan from paint, please open paint on the computer and select "File" in the upper left hand corner. In the drop down menu select "From scanner or camera" and try to scan from there. Does the image scan?

We look forward to your reply.

Re: Cannon MX432 Scanner not detected by Windows 10

bcalski — Thu, 20 Dec 2018 20:21:14 GMT

Arthur,

Unfortunately, the scanner is not available (grayed out) in "Paint". I really appreciate your efforts! Sorry this is such a problem.

Bcalski

Re: Cannon MX432 Scanner not detected by Windows 10

ArthurJ — Mon, 24 Dec 2018 16:05:10 GMT

Hi bcalski,

Since the printer is grayed out in the Paint program, there may be a security or firewall setting on the computer that is not allow the scanner to be selected. At this point I would recommend contacting Microsoft to have them check the firewall or any security programs running on your computer to see if they are blocking the scanner driver.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Cannon MX432 Scanner not detected by Windows 10

bcalski — Tue, 01 Jan 2019 18:30:17 GMT

ArthurJ,

That's very disappointing. Thanks for all your efforts!

Re: Cannon MX432 Scanner not detected by Windows 10

bcalski — Thu, 03 Jan 2019 13:41:33 GMT

ArthurJ,

I installed a driver with a "WS' ot the end of the name and it works now.

Re: Cannon MX432 Scanner not detected by Windows 10

bvanlente — Tue, 17 Sep 2019 03:02:17 GMT

So, I have the same problem. Help my understand what worked:

What did you have to do before installing the driver that worked, if anything?

Where did you get that driver?

Thanks,

Bill