Enable bi-directional support?

doggod — Sun, 03 Dec 2017 21:23:52 GMT

Having made no change that I am aware of to my MX 490, when I select the option for duplex printing in the dialog box, I have started getting the following popup message:

"Cannot communicate with the printer.
Turn Enable bi-directional support on in the printer's Properties dialog box."

And then the job prints only on one side.

I have looked all around, and I can't find any box to check for this. I'd sure appreciate some direction on how to do what it tells me.

Re: Enable bi-directional support?

Michael — Thu, 01 Feb 2018 16:59:47 GMT

Hello,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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topic Enable bi-directional support? in Desktop Inkjet Printers

Enable bi-directional support?

Re: Enable bi-directional support?