topic Re: MP Navigator and High Sierra in Desktop Inkjet Printers

MP Navigator and High Sierra

Mike12 — Thu, 09 Nov 2017 05:16:07 GMT

After installing macOS 10.13.1 (High Sierra) MP Navigator EX 4.0 has ceased to work.

Re: MP Navigator and High Sierra

Jenine — Thu, 09 Nov 2017 14:51:27 GMT

Hello Mike12!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at usa.canon.com/support or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT). If you are not in the US, please go to www.canon.com and choose your region for contact information.

Thanks!

Re: MP Navigator and High Sierra

Mark88 — Thu, 09 Nov 2017 17:55:20 GMT

I've run into the same problem. I have a Pixma MX882.

Re: MP Navigator and High Sierra

Mike12 — Fri, 10 Nov 2017 07:01:51 GMT

Printer is MG8150

Re: MP Navigator and High Sierra

hyros — Fri, 10 Nov 2017 16:15:27 GMT

I've run into the same problem. I have a Pixma MX885 and I work in Italy.

Re: MP Navigator and High Sierra

ososo — Sun, 12 Nov 2017 05:34:52 GMT

Same problem here! I have a Pixma MX882.

Re: MP Navigator and High Sierra

rick81 — Sun, 12 Nov 2017 07:24:29 GMT

Same problem with the Canon MX860.

Re: MP Navigator and High Sierra

swillers0 — Sun, 12 Nov 2017 10:21:22 GMT

Same with a Pixma MG6150 in the UK.

Re: MP Navigator and High Sierra

Mike12 — Sun, 12 Nov 2017 14:31:06 GMT

So, any solutions Canon?

Re: MP Navigator and High Sierra

Stephen — Sun, 12 Nov 2017 14:39:19 GMT

Hello!

If you've updated to the most current version of the software from our site at http://Canon.us/SupportCF and you're still having problems, we recommend reaching out to support for further troubleshooting and options. Printer support at Canon USA can be reached at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET). If you're outside of the USA, click HERE for support options.

Re: MP Navigator and High Sierra

Mark88 — Mon, 13 Nov 2017 19:00:45 GMT

I spoke to Technical Support this morning. There is no update for MP Navigator for High Sierra, and it is highly unlikely there will be one. If you are running a Mac in High Sierra, your only choice for scanning from your desktop is to go into System Preferences, click on Printers & Scanners, select your printer, click on Scan (above text on the right), click on Open Scanner, and scan from there. Otherwise you can scan from the printer to a USB fob, transfer the fob to your computer, and then open the scanned document on your computer.

Re: MP Navigator and High Sierra

swillers0 — Mon, 13 Nov 2017 19:31:22 GMT

Thanks, Mark. In the elegance stakes, that solution scores zero, I'm afraid! Fortunately, by updating MP Navigator to v4.0.5 and reinstalling the IJ Network Tool in its latest version, all problems with my MG 6150 have been overcome. Took me a couple of hours to sort that out and I would have hoped for an auto-update from Canon, to be honest, but the job's done, thankfully. Hopefully this might help other sufferers.

Re: MP Navigator and High Sierra

rexus31 — Wed, 15 Nov 2017 17:09:35 GMT

@Mark88 wrote:
I spoke to Technical Support this morning. There is no update for MP Navigator for High Sierra, and it is highly unlikely there will be one. If you are running a Mac in High Sierra, your only choice for scanning from your desktop is to go into System Preferences, click on Printers & Scanners, select your printer, click on Scan (above text on the right), click on Open Scanner, and scan from there. Otherwise you can scan from the printer to a USB fob, transfer the fob to your computer, and then open the scanned document on your computer.

I too have the issue with not being able to scan on my PIXMA MX870 after the High Sierra update. I attempted to scan using the directoins you listed in your post but I am still unable to scan. Very frustrating.

Re: MP Navigator and High Sierra

rexus31 — Wed, 15 Nov 2017 17:17:33 GMT

Well, this is great. Here's the response to my post concerning my issue, "At this time Canon has not released Mac OSX 10.13 drivers for the PIXMA MX870. All updated Drivers will be posted to Canon website at www.usa.canon.com as soon as they become available. Currently, we do not have any information as to when or if these drivers will be available.

10.13 uses Airprint, any unit that is Airprint compatible can print as long as you are connected wireless Note: Airprint does not support scanning.

If you continue to have difficulties or need further assistance, please contact our support group using the following link:

http://Canon.us/ContactLI"

I'm particulaly fond of the "when or if" comment in regards to a driver solution. Sounds like my only option for resolution is to buy a new unit. Even more frustrating.

Re: MP Navigator and High Sierra

Robin47 — Thu, 16 Nov 2017 09:51:07 GMT

Come on Canon - get this sorted pdq. Looks like a world-wide problem. Causing real problems and holding up work/activity!!

Re: MP Navigator and High Sierra

fh123 — Thu, 16 Nov 2017 13:45:35 GMT

Same problem here with a Pixma MX 882. I've been with Canon technical support twice. They aren't going to update these drivers. So basically a perfectly funcitonal printer/scanner is now useless for scanning. The only solution is to use IOS Image Capture, which takes forever to scan. Unbelieveable that Canon won't support a 5 year old printer. This is the last time I buy a Canon product.

Re: MP Navigator and High Sierra

Mike12 — Sat, 25 Nov 2017 20:41:48 GMT

This is the reply from Canon UK which I find truly shocking. An odd way to run your support, maintain customer loyalty or expect a return purchase?

”Thank you for your email and for contacting Canon. Apologies for the delay in getting back to you.

Unfortunately, Canon MG8150 is no longer supported with Mac OS 10.13 High Sierra, there will be no printer/scanner driver available for this printer, please click on the link below for more information;

https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mg_series/pixma_mg8150.aspx?type=drivers&language=EN&os=OS%20X%2010.10%20(Yosemite)

There may be a workaround to use your existing MG8150 printer on OS10.13, you will require to use your Mac built-in ‘image capture’ application for scanning, click on the link below for further information;

https://support.apple.com/en-gb/HT201465

Yours sincerely,
Naimesh Patel
Canon Services & Support

Tel: [phone number removed per forum guidelines]

Online Support

Re: MP Navigator and High Sierra

Robin47 — Sat, 18 Nov 2017 16:51:17 GMT

If so, ditto me! MP Navigator great scanning slides and such from the Pima - now useless!

Re: MP Navigator and High Sierra

rrchampion — Sun, 19 Nov 2017 00:39:39 GMT

Ditto me on MX870. If Canon does not want to provide an updated driver, how about gift card to use in buying a new multi-printer?

Re: MP Navigator and High Sierra

alvaromartinez — Sun, 19 Nov 2017 16:55:31 GMT

I had the same issue with Pixma MG8150 after upgrade to High Sierra. Just installed MP Navigator EX ver. 4.0.5 and it's resolved. Unexpectedly I have found it at Asia Support Wesite. Why Canon is not popsting this software on all Canon support sites? I'm from Spain...

http://support-hk.canon-asia.com/contents/HK/EN/0200328115.html

Good luck