topic Re: Scanner not scanning in Desktop Inkjet Printers

Scanner not scanning

joe1921 — Wed, 22 Nov 2017 10:50:28 GMT

Hi I have a Pixma MX 350, scanner & printer, which is connected wirelessly to my my Mac. I have recently installed the High Sierra OS version 10.13.1. The Mac no longer recognises the scanner but the printer still works. I have spoken to Apple support and they advise that this is an issue with the device. Is there a driver that I need to install and is it available?

Any advise would be welcome

Re: Scanner not scanning

rexus31 — Wed, 22 Nov 2017 15:07:43 GMT

Many are having this issue and from what I understand, Canon has no intentions of providing a software update. I have started using Preview to scan. In Preview>File>Import Image from Canon (insert model number). It's is actually less steps than MP Navigator.

Re: Scanner not scanning

joe1921 — Wed, 22 Nov 2017 16:47:41 GMT

Hi thanks for the advise. I have tried to use preview but I do not get the option to Import Image. The option Import from scanner is greyed out so unable to use.

Re: Scanner not scanning

rexus31 — Wed, 22 Nov 2017 18:00:47 GMT

@joe1921 wrote:
Hi thanks for the advise. I have tried to use preview but I do not get the option to Import Image. The option Import from scanner is greyed out so unable to use.

How about Image Capture?

Re: Scanner not scanning

joe1921 — Wed, 22 Nov 2017 21:04:13 GMT

Tried Image Capture but no scanner found. looks like I will have wait for canon to update the drivers or buy a new scanner. Thanks for your help. Joe