Printer MX492 locked/frozen

hog202004 — Wed, 15 Nov 2017 21:17:17 GMT

Printer locked/frozen. when I plug printer into any outlet and press power button, the green light appears but nothing on display and the printer does not respond to any buttons or computer commands. this includes power button to turn off. through computer it says printer off or not connected. I have it directly connected via cable. any suggestions

Re: Printer MX492 locked/frozen

Michael — Fri, 17 Nov 2017 20:47:02 GMT

Hello.

To try and resolve this issue, please unplug the power from the unit for about 25-30 minutes. Once this time frame has passed, plug the unit in directly to a wall outlet to see if the printer will power on properly.

If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

topic Printer MX492 locked/frozen in Desktop Inkjet Printers

Printer MX492 locked/frozen

Re: Printer MX492 locked/frozen