topic Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update in Desktop Inkjet Printers

Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

rexus31 — Wed, 15 Nov 2017 15:42:56 GMT

Hello, I'm hoping someone can assist.

I recently upgratded the OS on my iMac to mac OS High Sierra Version 10.13.1. I've noticed the scanner function on my MX870 (connected via wireless) will not operate. When I click on Scan/Import photos or documents in the Canon Solutions Menu, I see the scanner icon bouncing in the tool bar at the bottom, then it disappears and I get the folowing error message:

MP Navigator EX quit unexpectedly.

Click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

I'm not sure if this helps, but this is the first section of the report the system sends to Apple when the issue is encountered:

Process: MP Navigator EX 3.1 [3067]
Path: /Applications/Canon Utilities/MP Navigator EX 3.1.app/Contents/MacOS/MP Navigator EX 3.1
Identifier: jp.co.canon.bj.printer.app.MPNEX310
Version: Version 3.1.0 (3.1.0)
Build Info: MP Navigator EX 3.1-1~1
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: MP Navigator EX 3.1 [3067]
User ID: 501

Date/Time: 2017-11-15 07:39:45.325 -0800
OS Version: Mac OS X 10.13.1 (17B48)
Report Version: 12
Anonymous UUID: A53C885F-95A1-3111-2313-9C7D531A0D71

What I've tried so far:

- Serached the Canon website for updated drivers or firmware but it says everything is up to date

- Powered the unit off/on

- Unplugged the unti for a minute, plugged it back in

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

James_C — Wed, 15 Nov 2017 17:09:21 GMT

Hi rexus31

At this time Canon has not released Mac OSX 10.13 drivers for the PIXMA MX870. All updated Drivers will be posted to Canon website at www.usa.canon.com as soon as they become available. Currently, we do not have any information as to when or if these drivers will be available.

10.13 uses Airprint, any unit that is Airprint compatible can print as long as you are connected wireless Note: Airprint does not support scanning.

If you continue to have difficulties or need further assistance, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

rexus31 — Wed, 15 Nov 2017 17:14:01 GMT

So what is my solutiuon? Purchase a newer printer/scanner? In browsing through this forum, it appears other Mac users are in the same boat.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

silvia1 — Sat, 25 Nov 2017 03:11:27 GMT

Im in Australia. I have MX870, I installed Sierra High Update, noticed a few days after than I could not scan. I am sure I could print okay, but I have 2 multifunction centres attached to my Mac and I have no set pattern for which one I use. I was on a deadline to scan and send an email . I phoned Canon in the Phillipines (Canon Support for Australia) and they said there were no updated drivers. This was at 17 November 2017. The only thing I could do was get Mac to talk me through downgrading to first version of Sierra. Luckily I had backups with timemachine - I went back to first version of Sierra. The only thing I did not realise is that when you use timemachine, it can take a long time for your Mac to get the info, in my case, it was 4 hours which was about 250 gb of hard drive.

So about 8 hours wasted in all.

Dont know whether Canon will update drivers, probably trying to force you to update to another one of their machines..

I love the MX870 for scanning!!!! and machine is a few years old, but I will keep it until it dies, despite me having a 2nd office led printer/scanner. 24 November 2017 -

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

TK1 — Mon, 27 Nov 2017 16:21:36 GMT

Just had a very helpful session with the Canon administrator. He walked me through re-installing software from OS 10.11 and the scanner is working again. He recommended folks call Canon assistance with this.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

LG8 — Wed, 29 Nov 2017 19:01:39 GMT

The scanner didn't work for me either once I've updated to High Sierra and doesn't look like Canon will be providing a new driver for the update.

I've called them and they've suggested I use Mac's Image Capture application to scan. This works for me.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

plc1959 — Sat, 02 Dec 2017 22:06:09 GMT

I have the CanoScan LiDE700F and this is the second Canon scanner that has become worthless when we can no longer get Canon driver updates.

I did use PDFScanner, which may be an app that comes on the Mac that I could use to do some basic scanning.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

djmthomas — Mon, 18 Dec 2017 15:56:08 GMT

I have had the same problem with an MG8120B - priniter works but scanner does not.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

StephanTheFirst — Fri, 22 Dec 2017 05:32:19 GMT

Same problem here. Solved by using scanner functionality in System Preferences/Printers & Scanners/Scan. Not as easy to use as the Solution Menu, but it does the trick

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

winniewms — Wed, 03 Jan 2018 22:45:19 GMT

Thank you for this! This worked for me. I dragged the old MP Navigator installation to the trash. I redownloaded the version for 10.11 and reinstalled it, and I am back up and scanning.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

j_leslie — Thu, 04 Jan 2018 05:57:33 GMT

Similarly, I had the same issue with the MX870 scanner.

When I attempted to scan documents from my Canon MX870 using a MacBook (High Sierra 10.13.2), I received the following error message "MP Navigator EX quit unexpectedly".

As recommended by an earlier contributor, I successfully began using Image Capture (default program for Mac). However, this was not as useful as MP Navigator EX.

Subsequently, I dragged MP Navigator EX to the Trash and reinstalled MP Navigator EX for 10.11.

MP Navigator EX is now working for me on 10.13.

Hope this information helps someone else.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

TK1 — Thu, 04 Jan 2018 12:29:12 GMT

My Solution was to reinstall the Canon IJ Network Tool. Before then, the scanner only worked sporadically: I had to constantly restart it to secure the wifi connection.

Canon, please update your drivers!

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

pasajero — Fri, 19 Jan 2018 11:10:11 GMT

Ihave an iMac using Mac OS10.13.2 High Sierra. I had the same problem with MP Navigator quitting. However you can still scan using Mac software. Go apple/System Preferences/Printers & Scanners and click on Canon MX870 series. This brings up a scanner window which works for me.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

Piet1 — Fri, 19 Jan 2018 20:41:00 GMT

Thanks passajero, Your solution works also with my Pixma MG 6100 series.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

mmcqueen72 — Mon, 05 Feb 2018 01:24:31 GMT

I am experiencing the same problem. Unable to print or scan with the Canon MX870. This printer was a work horse! Canon could have at least warned their customers they will no longer support this model for MacOSX development. Instead they left their loyal supporters of their products in the dark.

Most people would have bought new printers during the black Friday holiday sale (Nov. 2017) had we known. Amazon had a plethora of new printers (Canon and others for ridiculously cheap prices). HighSierra was released at the end of September and it is February 4th, 2018 and still no mention of what is going to happen regarding the MX870 driver.

I am really disappointed in Canon customer service. Just be honest guys! Do not keep us waiting in the dark. If you are going to write the driver and share it please do so. If not, just say this model printer is slated to be decommissioned from future support and be done with it. Communication with your loyal customer base is key to keeping your customers.

Keep the thread going and I hope more people add to it so Canon can just give us a straight answer. Thanks everyone.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

MacLove — Tue, 13 Feb 2018 14:16:34 GMT

Me Too... Devastating! Perfectly fine Printer/scanner headed to the dump!

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

MacLove — Tue, 13 Feb 2018 14:20:18 GMT

Can you help us by posting the link for downloading the 10.11 driver? I am on Cannon website and can't find it... If this works I will be overjoyed! Can't afford to buy a new printer/scanner and I use the MX870 every day! Thanks!

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

MacLove — Tue, 13 Feb 2018 14:40:10 GMT

Thank you SO much! This WORKED!

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

pasajero — Sat, 17 Feb 2018 12:18:51 GMT

Would be grateful if would post the link for downloading the 10.11 driver. MacLove seems to have received it but I cannot find it.

Re: Canon PIXMA MX870 - Scanner not working after Mac OS High Sierra Update

SMM — Tue, 27 Feb 2018 04:08:43 GMT

Same problem for me. I'm running High Sierra 10.13.3. The Canon driver for 10.11 doesn't work for me.