https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Failed-to-acquire-information-on-the-diver-and-software-Check/m-p/221784#M49620 <P><SPAN>I rebuilt my computer so i had to download and reinstall the latest software for my PIXMA MX475. Never had a problem until now but this time the software unzipped then I received a pop up message telling me "Failed to acquire information on the diver and software. Check the network connection and try again." I tried many times and the same result. I searched the internet and found many reports of this error, a few had solutions that did not work for me but most never came to a conclusion. I found my problem, it was because i had the WIndows update and BITS services stopped. I restarted them both and problem was ***Resolved***. I suspect this applies to more than just my MX475.</SPAN></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 14 Oct 2017 10:03:29 GMT witherndale 2017-10-14T10:03:29Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Failed-to-acquire-information-on-the-diver-and-software-Check/m-p/221784#M49620 <P><SPAN>I rebuilt my computer so i had to download and reinstall the latest software for my PIXMA MX475. Never had a problem until now but this time the software unzipped then I received a pop up message telling me "Failed to acquire information on the diver and software. Check the network connection and try again." I tried many times and the same result. I searched the internet and found many reports of this error, a few had solutions that did not work for me but most never came to a conclusion. I found my problem, it was because i had the WIndows update and BITS services stopped. I restarted them both and problem was ***Resolved***. I suspect this applies to more than just my MX475.</SPAN></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 14 Oct 2017 10:03:29 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Failed-to-acquire-information-on-the-diver-and-software-Check/m-p/221784#M49620 witherndale 2017-10-14T10:03:29Z