topic Printer Turns Off in Desktop Inkjet Printers

Printer Turns Off

ssweet83 — Wed, 27 Sep 2017 08:45:17 GMT

I have a Canon MX492. If I turned it on it would stay on indefinitely until I either shut it off or it became unplugged. Recently, my 17 month old has unplugged it several times from the wall. Now the printer shuts itself off (I'm not how long it takes, probably around 30 minutes). Is there a way to fix this to get it to stay on again, or has he damaged something by unplugging it so many times while it was on? TIA.

Re: Printer Turns Off

Stephen — Wed, 27 Sep 2017 13:16:22 GMT

Hi ssweet83!

Thanks for reaching out to Canon USA!

We'd recommend reaching out to our one-on-one live, US-based support. They'll be able to walk you through troubleshooting to get your printer up and running properly. They're at 1-800-OK-CANON (800-652-2666) weekdays from 10am to 10pm (ET).