MG3120 prints teal/green as a light blue

mandyd87 — Thu, 21 Sep 2017 21:26:53 GMT

Hoping someone out there can give me some answers!! My printer is printing teal or turquoise as a blue color. I am trying to print a specific design with leaves in it and looks stupid because they are coming out as blue. I called canon support and we re-installed the proper drive so that is not the problem. I also reprinted a nozzle test page, that is not the problem. And I AM using canon ink cartridges so that is not the problem either. He advised that maybe it was the program that I was printing from (which is Silhouette) wasnt communicating the color properly to the printer. But I went on the internet and printed the same exact pattern directly off Safari and it is the same blue color it's been printing. Please help!! I do not want to have to buy a whole new printer!!

Thanks!

Re: MG3120 prints teal/green as a light blue

Michael — Fri, 22 Sep 2017 17:02:40 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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MG3120 prints teal/green as a light blue

Re: MG3120 prints teal/green as a light blue