Pixma MG3620

Omega2513 — Tue, 19 Sep 2017 09:38:47 GMT

My printer keeps getting paper jam when it prints either single or double-sided. For single-sided, it tends to be after 5-6 pages; but for double-sided, it would be the first page when it's trying to turn onto the other side. The print head seems to snag onto the paper.

Any way can I keep this from happening?

Re: Pixma MG3620

Ramona — Mon, 11 Dec 2017 05:34:54 GMT

Hi Omega2513,

To try and resolve the paper jamming issue, please ensure that there are no obstructions in the printer by following the steps shown at the links provided here. Next, please try performing at least three roller cleanings on the printer by following the steps shown here to ensure that the paper path is clear and that the paper can feed smoothly. Should you still experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

topic Pixma MG3620 in Desktop Inkjet Printers

Pixma MG3620

Re: Pixma MG3620