https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/printer-not-reconizing-new-cartridges/m-p/280565#M49243 <P>I have a TS9120. Installed new cartridegs. New magenta is not being recognized as new. Printer insists we are putting in an old cartridge.</P> Mon, 02 Sep 2019 17:42:44 GMT gfj 2019-09-02T17:42:44Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/printer-not-reconizing-new-cartridges/m-p/217364#M49241 <P>why won't my pixma mg6821 recognize new ink cartridges</P> Sat, 19 Aug 2017 16:45:27 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/printer-not-reconizing-new-cartridges/m-p/217364#M49241 pattons 2017-08-19T16:45:27Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/printer-not-reconizing-new-cartridges/m-p/221169#M49242 <P>Hello.</P><P>&nbsp;</P><P>Check to make sure that new, genuine Canon brand ink tanks are being used with the printer.</P><P>&nbsp;</P><P>If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.<BR /><BR /></P><P>This didn't answer your question or issue? Find more help at <A href="http://Canon.us/ContactCF/" target="_blank">Contact Us</A>.</P> Thu, 05 Oct 2017 15:28:00 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/printer-not-reconizing-new-cartridges/m-p/221169#M49242 Michael 2017-10-05T15:28:00Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/printer-not-reconizing-new-cartridges/m-p/280565#M49243 <P>I have a TS9120. Installed new cartridegs. New magenta is not being recognized as new. Printer insists we are putting in an old cartridge.</P> Mon, 02 Sep 2019 17:42:44 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/printer-not-reconizing-new-cartridges/m-p/280565#M49243 gfj 2019-09-02T17:42:44Z