topic Re: MX922 printing double lines, double characters here and there in Desktop Inkjet Printers

MX922 printing double lines, double characters here and there

GaryH__ — Sat, 02 Sep 2017 22:12:20 GMT

My MX922 printer continues to print double lines in the PGBK nozzle check pattern even after a manual alignment. Is there anything I can do to correct this short of a new printer? Thanks for your help!

Gary

Re: MX922 printing double lines, double characters here and there

ssa — Sat, 21 Oct 2017 12:47:38 GMT

I have the same issues with my MG5550. The nozzle check patter looks exactly the same. Have had the printhead out for cleaning. Done deep cleaning several times. my firmware update is 3.090.

Here you can see that it's not allways it prints double characters.

Re: MX922 printing double lines, double characters here and there

Patrick — Wed, 25 Oct 2017 17:31:29 GMT

HI ssa,

Please try cleaning the encoder. Please follow the steps outlined in the following Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART142916

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MX922 printing double lines, double characters here and there

CFM------ — Tue, 16 Jan 2018 16:50:33 GMT

I have an MX892, and recently got a B200 code on my printer. I cleaned the print head of all inks and reinserted it with new cartridges. I did a scan copy and had a good copy. I then tried to print a document and got a double print, I also tried to print directly from a webpage withthe same results. I have done deep cleans, clean the encoder film with no changes. Photos come out with red streaks.

Re: MX922 printing double lines, double characters here and there

solomojs — Sat, 02 Jun 2018 19:51:32 GMT

I have the identical problem. I tried maintenance clean, deep clean, manual alignment, cleaned the encoder strip, and removed cleaned the print head. Still have the problem.

Re: MX922 printing double lines, double characters here and there

khalil — Wed, 15 Aug 2018 12:43:01 GMT

the same problem with me . did you find any solution ?

Re: MX922 printing double lines, double characters here and there

Michael — Wed, 15 Aug 2018 14:41:13 GMT

Hello.

If you continue to have difficulties with this issue, find more help at Contact Us.

Re: MX922 printing double lines, double characters here and there

khalil — Wed, 15 Aug 2018 15:00:03 GMT

it seems that canon is not the product that works very well.

brother and epson never experinced such problems.

Re: MX922 printing double lines, double characters here and there

wiltonh — Sun, 26 Aug 2018 20:57:39 GMT

My MX922 started doing this about 1 month out of the warranty. It would be interesting to hear from others how long they had used their printer before this problem showed up.

I am an electrical engineer who used to work for a very large printer company and I have never seen this kind of issue before. It is hard for me to figure out why it can print one line just fine and the next few all messed up. If it were a mechanical problem such as the timeing belt, it would do the same thing on every line.

It prints pictures just fine which in my mind, rules out a mechanical issue.

This has to be some sort of electronic or software issue. If that is the case then Cannon could issue a patch or new software and fix the issue.

I live way out in the country so taking the printer to the dump is much easier than taking it to some sort of service center. I will go to the nearest sales outlet next week and show them the problem. If they have no solution then taking it to the dump is the answer. I will not purchase another Cannon printer due to poor support.

Re: MX922 printing double lines, double characters here and there

Alecmckee — Thu, 06 Sep 2018 22:16:18 GMT

My mg6450 does exactly the same. I find this site difficult, is there a solution as cleaning and aligning isn't helping

Re: MX922 printing double lines, double characters here and there

wiltonh — Thu, 06 Sep 2018 23:27:25 GMT

Report it to Cannon as they seem to think they have solved the problem.

I found sort of a work around. If you are sending the text from a word processor that allows you to change the color from black to another color, it prints okay.

Re: MX922 printing double lines, double characters here and there

Michael — Fri, 07 Sep 2018 13:08:56 GMT

Alecmckee,

If cleaning the encoder does not help, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MX922 printing double lines, double characters here and there

wiltonh — Fri, 07 Sep 2018 15:25:38 GMT

I contacted 'Canon already and they told me to reset the head. I did all that and it did not affect the way it is printing at all. Everything works except black and white text. My printer is out of warranty by a few months. Here is my service number: Service and Support Inquiry [ET-1394318769601550219]

Re: MX922 printing double lines, double characters here and there

Michael — Fri, 07 Sep 2018 15:38:53 GMT

wiltonh,

Please reply to the email that you are referring to. One of our technical support agents will continue troubleshooting the issue for you.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MX922 printing double lines, double characters here and there

jessmw30 — Fri, 07 Sep 2018 23:31:31 GMT

There are more threads than just this describing basically the same issue. This work around from another user (posted over a year ago) works, which might help tech support solve the "mystery". It's pretty obvious this is a flaw of some kind...more transparency would be appreciated.

"HERE'S A WORK-AROUND:

Check your printer's paper settings. Switch setting to Photo Paper (even if you're using plain paper) , select MATTE Photo paper, save the settings. Now try printing again. In my case, my blurry print became razor-sharp with this setting on my Canon MG7520. You're using more ink, but worth it if your printing an important document or shipping label."

Re: MX922 printing double lines, double characters here and there

wiltonh — Sun, 09 Sep 2018 19:55:30 GMT

Jessmw30 Thanks so much. It worked for me also.

Re: MX922 printing double lines, double characters here and there

srstark — Sat, 24 Nov 2018 21:45:14 GMT

I'm having the same problem with my PIXMA mx922. My test sheet looks exactly like Gary H post from 2017.

I've aligned heads, cleaned the heads, cleaned the encoder strip,(although it looked clean before i started).

The idea of setting to matte photo paper really didn't help it either.

Does Canon have a solution yet?

Re: MX922 printing double lines, double characters here and there

Patrick — Fri, 30 Nov 2018 13:22:11 GMT

Hi srstark,

Because the issue persists, it is recommended that you contact our support group using the following link:

http://Canon.us/ContactLI

Re: MX922 printing double lines, double characters here and there

jonr — Mon, 16 Sep 2019 16:32:42 GMT

The matte photo paper solution does work on my MG5500 - and lovely and black - but prints oh so slow. Great for photos obviously, but way too slow for multiple page text documents.

Re: MX922 printing double lines, double characters here and there

Boevink — Mon, 16 Sep 2019 16:36:14 GMT

Sure it does, but the real issue is not solved (and probably never will be). I think Canon does not bother solving the problem on these relatively low cost printers. My problem was solved in the end by buying an Epson. Happy now Canon?