Scanning help needed MX920

monica8 — Fri, 04 Aug 2017 04:43:55 GMT

I have just downloaded the Apple scanner but don't know how to use it to scan a document.
I scanned twice. First attempt - blank.
Second attempt only a portion of document was scanned! I tried to adjust the blue lines to scan the whole document but it returned to just a small 'window' being scanned. One page to be scanned.
Thank you,
Monica8

Re: Scanning help needed MX920

Michael — Fri, 04 Aug 2017 15:40:35 GMT

Hello.

Try using the IJ Scan Utility program to perform a scan. This should be available in the Canon Utilities folder in Applications.

If you continue to have difficulties, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

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Scanning help needed MX920

Re: Scanning help needed MX920