topic Re: Computer unresponsive has amber light on in Desktop Inkjet Printers

Computer unresponsive has amber light on

Dculp — Thu, 03 Aug 2017 00:53:28 GMT

Printer has amber light on, computer has recognized printer, printer unresponsive

Re: Computer unresponsive has amber light on

SamanthaW — Thu, 03 Aug 2017 01:01:24 GMT

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer model you're working with, the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Computer unresponsive has amber light on

Dculp — Thu, 03 Aug 2017 01:06:39 GMT

I have a Pixma mg7520. It is unresponsive but has a glowing amber light. It does not show an error code as the screen is not lit up. The computer does recognize the printer.

Re: Computer unresponsive has amber light on

SamanthaW — Thu, 03 Aug 2017 01:12:29 GMT

Hi Again!

Please let us know the operating system (Windows Vista/7/8 or Mac OS 10.X) youhave on your computer and if you are connected via USB or WI-FI. This will help us figure out what needs to be done to get you back to printing!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email athttp://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Re: Computer unresponsive has amber light on

Dculp — Thu, 03 Aug 2017 01:14:45 GMT

Windows 8 and USB.

Re: Computer unresponsive has amber light on

SamanthaW — Thu, 03 Aug 2017 01:18:17 GMT

Thank you! We've sent this up to our Product Experts, who will get in touch with you with some troubleshooting help!

Re: Computer unresponsive has amber light on

Michael — Thu, 03 Aug 2017 15:28:51 GMT

Hello.

If the amber light is on, an error should be on the LCD display as well. What error is on the display?

This didn't answer your question or issue? Find more help at Contact Us.

Re: Computer unresponsive has amber light on

Dculp — Thu, 03 Aug 2017 23:29:23 GMT

My LCD SCREEN IS NOT LITE UP

Re: Computer unresponsive has amber light on

Patrick — Fri, 04 Aug 2017 11:18:46 GMT

Hi Dculp,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Computer unresponsive has amber light on

Dculp — Fri, 04 Aug 2017 22:19:33 GMT

I contacted them last night but I still I still have heard back