topic Re: "no paper in lower cassette" Pixma MX922 in Desktop Inkjet Printers

"no paper in lower cassette" Pixma MX922

meka_r — Sun, 30 Jul 2017 03:48:48 GMT

I have cleaned the rollers 5 times. I put in fresh paper, I made sure the paper guides are in the right place. I made sure the computer settings are correct (paper size, lower cassette, plain paper...) and it still says no paper in the lower cassette.

Re: "no paper in lower cassette" Pixma MX922

Patrick — Tue, 21 Nov 2017 17:11:30 GMT

Hi mekr_r,

The 1008 error caused by:

1. There is no paper in the cassette (lower).

2. The paper source is incorrect.

3. Paper is not loaded properly.

To resolve this, please place paper in the lower cassette, making sure that the photo paper or plain paper such as A4, B5, A5, 8" x 10" (20 x 25 cm), Letter, or Legal, or envelopes are loaded.

For more information regarding loading paper, please view the following page from the On Line Manual of your PIXMA MX922:

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MX920%20series/EN/BG/Bg-Loading1400.html

When the paper is in place, align the paper guides with the both edges of the paper and the press the OK button to dismiss the error.

Once set, please make sure that the printer driver is set to the lower tray:

1. Right click the Windows Start button and then left click Control Panel.

2. Click on Devices and Printers.

3. Right click the PIXMA MX922 and left click on Printing Preferences.

4. Click on the Main tab.

5. Please set the Media Type to Plain Paper and the Paper Source to Cassette.

6. Click Apply and then OK.

Please attempt to print.

Re: "no paper in lower cassette" Pixma MX922

meka_r — Tue, 21 Nov 2017 17:36:54 GMT

I received a replacement from Canon!

Re: "no paper in lower cassette" Pixma MX922

jfordyce — Sat, 25 Nov 2017 23:09:58 GMT

I have the correct paper in the tray, the settings are all as they should be, and I am still getting the 1008 error message. It seems to be a software issue, as I am able to make photocopies without problems. Is there anything else to try?

Thanks,

Jen

Re: "no paper in lower cassette" Pixma MX922

jfordyce — Sat, 25 Nov 2017 23:10:25 GMT

HOW?!?

Re: "no paper in lower cassette" Pixma MX922

meka_r — Sun, 26 Nov 2017 13:38:52 GMT

I tried everthing you mentoned....several times....nothing worked. Canon sent me a replacement printer. I will say I am not sure I will purchase another Canon printer. It seems like A LOT of people have been having this problem for a long time. I would have expected Canon to address this issue with a fix and/or replcace all these printers.

Re: "no paper in lower cassette" Pixma MX922

junkprinter922 — Tue, 11 Sep 2018 17:36:13 GMT

can't print from my Iphone8. Get paper load error on two printers. coppies OK prints files OK. What junk. BTW the ink catrs always spill all over the place. My mistake in getting two of the 922s

Re: "no paper in lower cassette" Pixma MX922

jlandy — Mon, 18 Feb 2019 02:15:44 GMT

Same issue. I've tried all the things they said to do. No change.

Re: "no paper in lower cassette" Pixma MX922

jlandy — Mon, 18 Feb 2019 02:17:26 GMT

Other than this issue, I have been thrilled with this printer. It prints very high quality copies. Very reliable for 4 years. No sure why this is happening.

Re: "no paper in lower cassette" Pixma MX922

driverpedia — Wed, 20 Feb 2019 04:14:10 GMT

Any one know this tutorial can resolve the problem?

Re: "no paper in lower cassette" Pixma MX922

Sweetp59 — Tue, 04 Jun 2019 14:40:11 GMT

No and it stinks! I called Canon Support and the Upgrade program. After cleaning the rollers 5 times...it's basically dead in the water. Upgrade program Rep told me that they no longer make this printer. He talked to me about buying one through their program BUT it's not compatible with the 2 boxes of ink I bought from Amazon. What made me mad was he said OH Amazon sells this printer WAY TOO HIGH....it's not worth the amount of money they are charging for it. Umm REALLY this is your company's product no matter if it is no longer being made. This is one reason I quit buying Canon products when the old Bubble ink jet one quit working. I went to HP but it's strictly a black printer. I need a color printer. No matter how many times you let it clean the rollers...it doesn't work. There's not another cassette or back feed on this so it's pretty well junk now. So disappointed in Canon!

Re: "no paper in lower cassette" Pixma MX922

mgonzalez1 — Sat, 07 Dec 2019 18:48:36 GMT

I have same issue...no matter what i do...

Re: "no paper in lower cassette" Pixma MX922

jlandy — Mon, 09 Dec 2019 19:13:14 GMT

I had the same issue and saw all the comments on this forum. Decided to throw the printer away and got an HP instead. Too bad because the quality of this Canon printer was very good!

Re: "no paper in lower cassette" Pixma MX922

Dulverton — Tue, 07 Jan 2020 19:51:37 GMT

I now have the same problem, no paper in lower cassette. Rearrange paper and the printer works and then I have to go through the same procedure every other day.

Re: "no paper in lower cassette" Pixma MX922

Hiloplanet — Tue, 21 Jan 2020 18:04:38 GMT

I had this problem, I found that the printer will draw from the lower cassette when I put in thicker paper.... to be precise, I'm using 32 lb. 8-1/2" x 11" and it works. Yes it is a pain to use such thick paper, but I don't want to have to replace the unit, it's less that one year I've had the machine. So what I'm going to do, I'll try less and less thick paper till I find what is the least thick that it will still draw up.

Re: "no paper in lower cassette" Pixma MX922

Dulverton — Tue, 21 Jan 2020 19:48:42 GMT

Thanks, it’s been a hassle would print with two or three sheets in The cassette, or if I kept flipping the paper. Have run down the ink and replaced the machine. Canon support where of no use. Although the machine was registered they did not recognize my phone number, and when I registered again they would not take a phone call as the machine was no longer supported. Why they did not say this upfront when I entered the serial number and model on the internet. A great time waster and poor customer service. Never given an opportunity to speak to a live person.

Re: "no paper in lower cassette" Pixma MX922

Darius — Thu, 23 Jan 2020 22:14:07 GMT

Hi Hiloplanet.

If thicker paper is feeding, check the original type of paper loaded. There's more than one type of plain paper, and the type made specifically for laser printers will often be too slick to reliably feed through the MX922. The packaging for such paper will often clearly indicate "Laser" as the paper type or usage.

If using coated paper intended for photo printing (glossy or matte), check that it is loaded print-side down.

If the paper is plain paper, not for laser printers, then the paper feed rollers are most likely worn out.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: "no paper in lower cassette" Pixma MX922

Dulverton — Thu, 23 Jan 2020 23:09:24 GMT

Thanks, used Georgia pacific standard multipurpose paper. Weight 20 bright 92. Sold by retailer of canon printer. If the paper is wrong then Canon needs to do a much better job of educating both the retailers and the consumers. Printer lasted under three years.

Re: "no paper in lower cassette" Pixma MX922

medisalle — Tue, 28 Apr 2020 14:41:46 GMT

It's happening because this printer is absolute junk. I've tried 5 times to re-set this thing so it will pick up fresh, new paper. It's infuriating. IN to the dumpster it's going.

Re: "no paper in lower cassette" Pixma MX922

tasha827 — Mon, 13 Jul 2020 21:31:52 GMT

I'm getting the same issue. My lower tray has plenty of paper but it gives me the same error message. I followed the steps above, but it didn't help. My printer is about 7 or 8 years old, so should I just break down and get a new one? I love this printer, and want another like it. I've been pricing them and they're between $300 and $400. Almost double what I paid originally. Is Canon not making the MX922 anymore? And if not, what is a good replacement for a lower cost. I have off brand ink cartridges that I'd love to use up but they'll only work on certain Canon Models.

TYIA!