topic Re: MX922 PGBK double vision in Desktop Inkjet Printers

MX922 PGBK double vision

btaz — Thu, 27 Jul 2017 04:52:42 GMT

We hadn't printed for maybe 2 months on our MX922. When I went to print the text on things has a double vision. Attached is a sample of the print check (see the PGBK text, the PGBK grid, and Ver 200 text). I've done deep cleans, alignments, changed all the cartridges, and have removed the head and cleaned things. Everything seemsto print great except for this. Any solutions?

Re: MX922 PGBK double vision

btaz — Thu, 27 Jul 2017 05:16:42 GMT

I also updated the firmware to 3.010 and tried cleaning the timing belt with no changes from the previously attached photo

Re: MX922 PGBK double vision

Michael — Thu, 27 Jul 2017 15:29:38 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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Re: MX922 PGBK double vision

btaz — Tue, 29 Aug 2017 02:03:01 GMT

Support only suggested I clean the timing strip. I have and no changes

Re: MX922 PGBK double vision

tanithri — Sun, 08 Oct 2017 14:38:57 GMT

Hello, did you manage to solve this as i have exactly the same problem?

Re: MX922 PGBK double vision

btaz — Sun, 08 Oct 2017 21:45:08 GMT

Cleaning the strip didn't work. I solved the problem by returning the printer