topic Re: Scanning problem with model MG4250 in Desktop Inkjet Printers

Scanning problem with model MG4250

Robert47 — Thu, 20 Jul 2017 14:32:10 GMT

Hi, Having problems trying to scan a document to the PC. Message reads 'Set the PC to start scanning' . Really not sure what this means , can you help please ?

Re: Scanning problem with model MG4250

Danny — Thu, 20 Jul 2017 14:43:53 GMT

Hi, Robert47!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Thanks for choosing Canon!

Re: Scanning problem with model MG4250

JanM — Thu, 20 Jul 2017 16:15:46 GMT

Hi, I have a new Canon Pixma TS6020 and it is the pits! Will not scan, just keeps taking me from screen to screen on the printer itself. Anybody have ideas??