MX920 Paper needed (upper cassette)

ttruscott — Thu, 15 Jun 2017 18:45:16 GMT

We've been printing for 2 months but suddenly after our first ink refill we can't print because the prompt for paper in the upper cassette comes on and won't let us proceed even though we want to print from the lower cassette and not the upper.

We have the MX920 connected wirelessly thru apple airport to a Mac Pro OS 10.11.6 and a MacBook Pro running on 10.12.5.

Re: MX920 Paper needed (upper cassette)

Patrick — Wed, 28 Jun 2017 10:42:39 GMT

Hi ttruscott,

Please make sure that the printer driver is set to lower cassette before attempting to print. To view these steps, please use the following link:

http://ugp01.c-ij.com/ij/webmanual/PrinterDriver/M/MX920%20series/1.0/EN/PPG/Dg-c_basic.html

topic Re: MX920 Paper needed (upper cassette) in Desktop Inkjet Printers

MX920 Paper needed (upper cassette)

Re: MX920 Paper needed (upper cassette)