topic Canon PIXMA MX922: PGBK not printing in Desktop Inkjet Printers

Canon PIXMA MX922: PGBK not printing

Alzanki — Wed, 14 Jun 2017 21:17:33 GMT

I have a Canon PIXMA MX922 printer and suddenly the PGBK catridge is not printing although the ink level is almost full. I have looked through the forums, but never found a clear solution for this issue. I have tried replacing the catridge with a new one and I did deep cleaning several times, with no avail. When I do the nozzle check pattern, I do not see the PGBK printing nor the grids.

Suggestions?

Re: Canon PIXMA MX922: PGBK not printing

Ramona — Thu, 15 Jun 2017 11:00:13 GMT

Hi Alzanki,

You can try removing and reseating the ink tanks and print head in the printer by following the steps shown here, then performing a print head alignment by following the steps shown here to see if this will resolve the issue. Should the issue continue, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

Re: Canon PIXMA MX922: PGBK not printing

cdcollier3 — Sat, 23 Dec 2017 19:30:34 GMT

Where are the steps to your solution? Am I missing something?

Re: Canon PIXMA MX922: PGBK not printing

cdcollier3 — Sat, 23 Dec 2017 19:55:24 GMT

Referred to the manual and reseated the pgbk tank and went through cleaning procedure. Print pattern is good now.

Re: Canon PIXMA MX922: PGBK not printing

jimsander — Mon, 24 Sep 2018 21:49:16 GMT

Same situation with mx922. PGBK doesn't show up on print pattern despite having tried 2 PGBK 250 cartridges and deep cleaning. When ONE printer ink cartridge is 35% for a $25black cartdridge versus a $70 mx922, cheaper to buy new.

Seems Canon is fine with customers contributing large scale waste as a cheaper solution

Re: Canon PIXMA MX922: PGBK not printing

alan_koo — Thu, 10 Jan 2019 02:31:19 GMT

Can you share how do to the reset? I spent 2 PGBK cardtridges doing the deep cleaning and alignment without success.

Thx!

Re: Canon PIXMA MX922: PGBK not printing

Bef1609 — Mon, 17 Jun 2019 20:35:26 GMT

I am having this same problem and have already tried the same things. Please advise.

Re: Canon PIXMA MX922: PGBK not printing

hiker922 — Fri, 21 Feb 2020 20:44:36 GMT

Same issue. Printer stopped printing. Went through all the test/cleaning steps. Pring pattern is good for C C C M M M Y BK, but no PGBK - that is, not even a heading for PGBK. As with everyone else, all cartridges are are at least 50% or more with PGBK cartridge new. Have swapped the PGBK cartridge several times, along with resetting PC (Win 10), and the printer. Have run through the cleaning process several times, with no change. Solution? (please include links to sections in doc, etc)

Thank you!!

Re: Canon PIXMA MX922: PGBK not printing

hiker922 — Sat, 22 Feb 2020 20:08:35 GMT

Followed the illustrated instructions (link on a previous message on this same subject) to pull out the print head. Did a bit of careful cleaning with tissue and toothbrush and re-inserted the print head. Then ran a deep cleaning and printed the results - no change. Again, C C C M M M Y BK all print good, but no PGBK at all, not even the heading for it. Is this an ongoing issue with this printer? Maybe like Boeing's 737, it should be "grounded" and redesigned <LOL>!

Re: Canon PIXMA MX922: PGBK not printing

alan_koo — Sat, 22 Feb 2020 20:17:20 GMT

The way I fixed this was buying an original XL cartridge and doing a deep cleaning again. After this experience, I don't use compatible brands for the XL. No problem with the others using compatible brands.

Re: Canon PIXMA MX922: PGBK not printing

Patrick — Mon, 24 Feb 2020 20:29:10 GMT

Hi hiker922,

Because reseating the printhead and performing printhead cleanings did not get PGBK to print correctly, your PIXMA MX922 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Re: Canon PIXMA MX922: PGBK not printing

Bren313 — Sun, 01 Mar 2020 03:51:37 GMT

We have the EXACT issue and spent 4 + hours today trying everything we could find on line, including the suggestions above. Our printer is less than 7 months old. Very disappointed.

Re: Canon PIXMA MX922: PGBK not printing

johnlewisgrant — Thu, 19 Mar 2020 18:06:53 GMT

This worked for me:

The two round plastic blobs circled in the photo above must be (carefully) skimmed smooth. I used my finger nail for this. The BGBK cartridge then worked just fine.

Reasoning behind my solution? .....

In the cheaper copies of the original cartridge, this plastic supports may protrude beyond the green plastic board. This prevents the 5 rectangular copper contacts from making full contact with their "mates" inside the printer. Result.... intermittent, little or no printing commands reach the BGBK cartridge and, therefore, little or no printing is performed by the cartridge!

Re: Canon PIXMA MX922: PGBK not printing

pbyers — Wed, 26 Aug 2020 20:05:04 GMT

Here's the real solution. [Removed 3rd party link per forum guidelines]

You need to just flush out the printhead as it's most likely clogged. You can tell this by taking a damp paper towel and trying to press against the underside of the printhead along the ports (the lines in the printhead). You should have about 6 short lines in a group (the color printing ports) and then on longer port (the PGBK port). I could see colors on the towel but nothing, or very, very little from the PGBK port.

When you do this, know that you need to spend some time with it. Make sure the tap water is hot (as hot as you can stand, maybe wear cleaning gloves) and you need to spend a couple minutes on the foam pads and then rotate and spend a couple minutes on the printhead plate and then repeat until you really see ink coming out of the different printhead ports (lines on the plate). Again, the PGBK outport is the longer line. The first time I tried this I didn't go long enough with the water and didn't really turn the print head much to keep working the clog. After seeing that the PGBK port was still not putting out any ink I really went at it and spent maybe 10-15 minutes just flushing with hot water until finally I started seeing small chunks of black ink explode out of the PGBK port and the associated foam input pad. Then I knew I was on to something and kept going untill it ran almost clear.

Afterwards, I used some 70% isopropal alcohol from the medicine cabinet to just clean the ports and contacts after drying, thinking this might prevent salts from the tap water from hurting it. But you're probably fine just shaking the water off and patting it all dry with some paper towels.

Seriously, I can't say enough about how dejected I was until I really tried this and everything instantly started working again. We almost just bought a new printer which would have been a waste given all the ink I still have.

I really hope this helps someone else who finds themselves in a similar position.

Re: Canon PIXMA MX922: PGBK not printing

pearlonathan — Thu, 10 Sep 2020 02:23:48 GMT

The thumbnail scratch off the plastic pin thing worked for me! thanks so much! I would never have in a million years guessed to do that.

Re: Canon PIXMA MX922: PGBK not printing

markjtobin — Sun, 13 Sep 2020 19:15:27 GMT

BINGO! Worked for me. Thanks Johnlewisgrant!

Re: Canon PIXMA MX922: PGBK not printing

Carol11 — Mon, 12 Oct 2020 22:57:25 GMT

This worked great for us too! Thank you! We scraped off the plastic nubs and it works great.
This is a great fix for the mx922 pgbk cartridge not working!

Re: Canon PIXMA MX922: PGBK not printing

dblogan — Thu, 18 Mar 2021 21:22:23 GMT

This was my problem also. I did not spend a lot of time scrubbing though, after rinsing thoroughly I soaked the print head in warm water for about an hour and then tested by wiping on the line and could see ink was now coming out. I still needed to do a couple deep cleans on PGBK only to get the test pattern to be fully printed.

@pbyers wrote:
Here's the real solution. [Removed 3rd party link per forum guidelines]

You need to just flush out the printhead as it's most likely clogged. You can tell this by taking a damp paper towel and trying to press against the underside of the printhead along the ports (the lines in the printhead). You should have about 6 short lines in a group (the color printing ports) and then on longer port (the PGBK port). I could see colors on the towel but nothing, or very, very little from the PGBK port.

...

Re: Canon PIXMA MX922: PGBK not printing

gerokost — Sat, 11 Sep 2021 04:53:32 GMT

Just registered to say a big THANKS to johnlewisgrant for this information.

My black didnt work for my PIXMA MG5751 , same workaround.. and worked like a charm !!

Thanks a lot !

Re: Canon PIXMA MX922: PGBK not printing

gtaprinter — Fri, 05 Nov 2021 16:30:44 GMT

In my case, the black ink (PGBK) was collecting on top of the print head, but not running through the print head. The text did not print, but pictures were fine (my printer has two black ink cartridges, PGBK for text and BK for images).

The print head was clogged. Tried multiple ways to clean it (removed the print head, soaked in isopropyl alcohol, ran warm/hot water over it, etc...). Nothing worked.

Ultimately, what fixed it, was a print head cleaning kit from an online retailer (can't post name because Canon removes my posts) for $16, which uses a syringe and attachments to power wash the channels inside the print head. It worked fabulously, and now I'm back to having a working printer.