PIXMA MG3522 frozen

lmaniac58 — Wed, 05 Jul 2017 15:45:41 GMT

I've seen an old message with this same problem, but tried the solution (to print a test page--but it wouldn't even light up the alarm light) no result for me.

When I plug in the printer, only the 4 x 6 photo paper light is on, and if I press the 'on' button, it will light, but the printer does nothing.

The ink cartridges are stuck all the way to the right and can't be removed.

I have tried reinstalling the current drivers from the Canon website.

I've tried setting it back up wirelessly, didn't work, then with the USB--and nothing.

I've removed plugs, waited, plugged back in and even changing electrical outlets in the house.

Nothing I've tried has helped, it is just like it is frozen. So if there's anyone out there with a suggestion, I'd appreciate it.

Windows 10 if it matters.

Thanks.

Re: PIXMA MG3522 frozen

Ramona — Mon, 06 Nov 2017 05:34:41 GMT

Hi lmaniac58,

Since the troubleshooting steps performed have not resolved the issue, the printer may require servicing; we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

topic Re: PIXMA MG3522 frozen in Desktop Inkjet Printers

PIXMA MG3522 frozen

Re: PIXMA MG3522 frozen