topic Re: cannot print another computer is using printer..GAH!!!! in Desktop Inkjet Printers

PIXMA MG3500 Series: cannot print another computer is using printer..GAH!!!!

mtvocal — Sat, 05 Jul 2025 17:52:24 GMT

Hello! I have a canon MG 3500 Series printer WS. I have had this message pop up quite a few times int he last year. I have always just re-installed the printer and it seems to resolve the issue but this message is continuosly popping up. Is there a final fix to this issue? Do I have to reinstall every time? Very frustrating! Thanks for any advice!

Marcy

Re: cannot print another computer is using printer..GAH!!!!

Danny — Tue, 06 Jun 2017 13:12:40 GMT

Hi, Marcy!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or Mac OS, and which version thereof), along with whether your printer communicates with your computer via USB or Wi-Fi. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: cannot print another computer is using printer..GAH!!!!

cigarmanstan — Wed, 07 Jun 2017 23:42:23 GMT

Having the same problem with the MX 470. "Another computer is using the printer"

Im running windows 10 and wi-fi connected, I think.

Happens about every 2nd to 4th time. 😞

Thanks

Stan

Re: cannot print another computer is using printer..GAH!!!!

JimXK07 — Wed, 17 Jan 2018 19:22:31 GMT

I found that deleting the print spool worked. Go to Administrative Tools/Service/Print Spool on Windows to clear it.

Re: cannot print another computer is using printer..GAH!!!!

MsKeet — Tue, 01 Jan 2019 00:13:46 GMT

Control Panel --> System --> Admin Tools--> Services --> Print Spool ---> properties ; stop then start the spooler service.

This worked for me for quite a while but I would have to do it every several times I wanted to print. Now this doesn't work either . Thinking perhaps to remove and re-install printer and/or re-install drivers?

Addendum: The problem just got worse after using win 10 fax and scan program.

Using Win 10 os - pixma490 WS series connected to wireless