topic Re: PIXMA MX452 scanner retains image from over a year ago in Desktop Inkjet Printers

PIXMA MX452 scanner retains image from over a year ago

rmcape — Sun, 04 Jun 2017 23:39:04 GMT

I have a PIXMA MX452 attached to my mac w/OS-X (latest).

The last time I scanned an image with it was over a year ago.

I wanted to scan some photos and when I tried to scan the first, I saw the image I scanned over a year ago.

Even with NOTHING on the glass, the old image keeps showing up.

I tried unplugging it - no difference.

I found a video that showed how to do a reset - no difference.

I tried downloading the latest drivers and installing them - no difference.

Can anyone explain what's going on and how to fix it?

Thanks,

Bob

Patrick — Mon, 05 Jun 2017 10:37:37 GMT

Hi mcape,

Please follow these steps:

1. From the Go menu of Finder, please click on Applications.

2. Open the Canon Utilities folder.

3. Open the IJ Scan Utility.

4. Click the ScanGear button.

5. Click the Preferences button in the lower right hand corner.

6. Click on the Preview tab.

7. Under Preview at Start of ScanGear, select None.

8. Click OK.

For more information regarding this, please use the following link to the PIXMA MX452's On Line Manual: