https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6820-Won-t-Scan/m-p/210508#M48176 <P>Had the hard drive in laptop replaced. Had Windows 8.1 and printer worked fine.</P><P>&nbsp;</P><P>Now have Windows 10 and it prints OK but when I try to scan I get the message (on the printer screen) <STRONG>Processing ... Please wait momentarily&nbsp;</STRONG>but nothing happens. It then returns to the screen where I can make changes&nbsp;to Scan options.&nbsp;</P><P>&nbsp;</P><P>The printer is connected to my laptop with a USB cable.</P><P>&nbsp;</P><P>I have downloaded the latest drivers. I have turned the printer on and off. I have shut down the computer and rebooted.</P><P>&nbsp;</P><P>And I'm out of ideas.</P> Wed, 31 May 2017 22:06:08 GMT dianeinny 2017-05-31T22:06:08Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6820-Won-t-Scan/m-p/210508#M48176 <P>Had the hard drive in laptop replaced. Had Windows 8.1 and printer worked fine.</P><P>&nbsp;</P><P>Now have Windows 10 and it prints OK but when I try to scan I get the message (on the printer screen) <STRONG>Processing ... Please wait momentarily&nbsp;</STRONG>but nothing happens. It then returns to the screen where I can make changes&nbsp;to Scan options.&nbsp;</P><P>&nbsp;</P><P>The printer is connected to my laptop with a USB cable.</P><P>&nbsp;</P><P>I have downloaded the latest drivers. I have turned the printer on and off. I have shut down the computer and rebooted.</P><P>&nbsp;</P><P>And I'm out of ideas.</P> Wed, 31 May 2017 22:06:08 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/My-MG6820-Won-t-Scan/m-p/210508#M48176 dianeinny 2017-05-31T22:06:08Z