topic Re: Printing problems from OSX 10.12.5 in Desktop Inkjet Printers

Printing problems from OSX 10.12.5

creative-i — Tue, 30 May 2017 09:56:48 GMT

Problem 1: When I try to print to my Pixma 2450, a high quality photograph, I get an error. Fast or draft works but of course the quality is no good.

Problem 2: Now the **bleep** thing won't print at all! 'Error occurred while printing'

Re: Printing problems from OSX 10.12.5

Stephen — Tue, 30 May 2017 14:49:18 GMT

Hi creative-i!

Thanks for reaching out to Canon USA!

We suggest reaching out to support for assistance in this matter.

If you're in the USA, our US-based team can be reached by phone from 10am to 10pm (ET) weekdays at 1-800-OK-CANON (800-652-2666).

Outside the USA, please click HERE and select your country/region for support options.

Re: Printing problems from OSX 10.12.5

creative-i — Tue, 30 May 2017 15:17:14 GMT

HI,

I've already been through all of that! I've downloaded two DIFFERENT software packes from the same link (mac-mg2400-1_5-mcd), before that on the same page it was mac-mg2400-1_4-mcd) but when I try to install, nothing happens with either of them. I double click and NADA.

The link you gave me just takes back to the download section of Canon, which is no good to me at all. Frankly, I'm sorry I bought piece of junk! Two printer cartridges are the same price as the printer!!!!!!!

It will however, print a test page, not that it's any use to me. Clearly the latest OS and this 'printer' (not) don't agree with each other. I'm very disappointed.

Re: Printing problems from OSX 10.12.5

jrhoffman75 — Wed, 31 May 2017 20:48:01 GMT

Not sure if this is your problem/solution, but downloading and installing a printer driver is only half the process.

You have to "add" the printer to the computer in System preferences->Printers and Scanners.\\Select "+" and wait for the printer to appear (not the Bonjour version of the printer.)

Re: Printing problems from OSX 10.12.5

ancientbriton — Thu, 22 Jun 2017 08:58:30 GMT

I'm having much the same problem. I am trying to persuade my aging (early 2011) 15" MacBook Pro to communicate with my Canon Pixma iX6850, and with my HP Envy 5532. Neither printer shows up on the printer list, though both will print from my iPad Pro using AirPrint. Like you I have tried the download route, and eventually I get a popup box telling me "Can't install the software because it is not currently available from the software update server."

I have a nasty feeling that my MacBook Pro is too old. There is a note somewhere on the Canon website which points out that before updating the OS operating system to mac OS Sierra version 10.12.5, one should make a "commercial decision". Reading further, I take that to mean that Canon are not going to update their drivers to work with older machines.

Hence the commercial decision. Do I update my computer so things work again? Ughh!

Re: Printing problems from OSX 10.12.5

jrhoffman75 — Thu, 22 Jun 2017 13:09:27 GMT

http://www.canon-europe.com/support/consumer_products/products/printers/inkjet/pixma_ix_series/pixma_ix6850.aspx?type=drivers&language=EN&os=macOS%2010.12%20(Sierra)

Here is the Sierra driver package for your printer.

Re: Printing problems from OSX 10.12.5

creative-i — Thu, 22 Jun 2017 13:21:56 GMT

Thanks, I'll check it out. One problem has been solved, well not solved exactly, I just can't print from Firefox (V 54.0) but the inability to send a high quality image to the printer persists. (And I think I might have already downloaded it but it's difficult to find the version number, this Canon software is so ancient, even when its new).

Re: Printing problems from OSX 10.12.5

creative-i — Thu, 22 Jun 2017 13:22:36 GMT

Been there, done that but thanks

Re: Printing problems from OSX 10.12.5

creative-i — Thu, 22 Jun 2017 13:23:37 GMT

JR,
Wrong printer!

Re: Printing problems from OSX 10.12.5

jrhoffman75 — Thu, 22 Jun 2017 13:24:38 GMT

When you check in Syetm Preferences->Printers & Scanners do you have the Bonjour printer version in the Canon series printer version?

Re: Printing problems from OSX 10.12.5

creative-i — Thu, 22 Jun 2017 13:30:55 GMT

Nope, just the 2400 series

Re: Printing problems from OSX 10.12.5

ancientbriton — Fri, 23 Jun 2017 11:32:22 GMT

Thank you for taking the time to post that information.

Curiously, I had already attempted that download, to no avail. I have just tried a second time, and lo and behold, everything is back up, and working.

I can can find both printers in system preferences, whereas there was a blank page previously, and both are working as they should.

Whatever, I am beginning to think the time has come to think about upgrading my "ancient" MacBook Pro.

Thanks again.

Re: Printing problems from OSX 10.12.5

creative-i — Sun, 02 Jul 2017 08:15:58 GMT

No I don't. This printer is a piece of garbage! I'm throwing it away and get a proper printer. The problem lies with the printer settings. So if I choose 'glossy paper' or in fact anything other than 'fast', it gives me an error that the paper is the wrong size etc (which it ain't). Worse still, even printing using 'Fast', the **bleep** thing ignores the scale settings! It's junk, pure and simple.

Re: Printing problems from OSX 10.12.5

creative-i — Fri, 07 Jul 2017 12:06:21 GMT

Update: just installed the latest Apple print drivers but it makes no difference! still can't print high quality. Get this message (which is incorrect):

Support Code : 4102 The media type and paper size are not set correctly. Press the printer's Stop button to cancel printing, change the media type or paper size setting, and print again. Refer to the manual for the media type and paper size settings.

Re: Printing problems from OSX 10.12.5

jrhoffman75 — Fri, 07 Jul 2017 13:34:05 GMT

Can you post exactly what paper and what settings you are using? Maybe a screen shot of the Canon driver window.

Re: Printing problems from OSX 10.12.5

creative-i — Fri, 07 Jul 2017 16:32:13 GMT

Re: Printing problems from OSX 10.12.5

jrhoffman75 — Fri, 07 Jul 2017 16:51:24 GMT

What software are you printing from? Is there an option to not use a preset? Is it possible that the photo software and the printer driver are both trying to control the print?

Re: Printing problems from OSX 10.12.5

creative-i — Fri, 07 Jul 2017 17:50:50 GMT

Apple Preview, Photoshop, three or four different packages.

What you see is what you get. Period. There are no other controls to set.

Re: Printing problems from OSX 10.12.5

creative-i — Mon, 10 Jul 2017 10:47:07 GMT

More on this piece of junk called a printer:

Even though there's plenty of ink, it now can't print a page correctly, most of it is missing/faint. So I decide to do a deep clean, which it does even though it says the printer is not connected!!!!!???? BTW, the Test Page prints just fine, so it's obviously NOT the printer but the useless Canon/Apple software.

So after cleaning I ran (wasted) another print 0ff (it's just text printed in the Fast mode). It starts out almost ok (last line missing off Page 1) but by the third and fourth pages it's degenerated into nothing.

Re: Printing problems from OSX 10.12.5

creative-i — Wed, 12 Jul 2017 15:01:38 GMT

Further Update: It seems the only way I can get it to print (in fast mode) is one page at a time. Not encouraging.