topic Re: Failed to acquire information on the driver and software in Desktop Inkjet Printers

Failed to acquire information on the driver and software

bulldoginspect — Sat, 20 May 2017 18:29:51 GMT

I am trying to install the drivers to my Primxa 5620 printer on a windows 10 laptop. I am logged in as administrator, but still get the message below.

What is the problem?

Thanks!

Re: Failed to acquire information on the driver and software

diverhank — Sat, 20 May 2017 19:05:40 GMT

Just strictly based on the message, it thinks you don't have internet...were you connected to the internet?

Re: Failed to acquire information on the driver and software

bulldoginspect — Sun, 21 May 2017 05:26:51 GMT

Hi,

Yes. I use my home WiFi network

Re: Failed to acquire information on the driver and software

Chandran — Wed, 31 May 2017 17:49:54 GMT

I dont use Internet on this computer so I used the CD that came with the printer but getting the same message. Pixma TS9020.

Re: Failed to acquire information on the driver and software

JLINCE64 — Wed, 25 Oct 2017 23:09:10 GMT

Getting same error. This is pretty rediculous behavior for a print driver install. Somebody needs to figure out how to write better software. I download and it should install - internet or not. If it's a version issue then let the USER decide to continue forward with the install and update later. Jeeze.

Re: Failed to acquire information on the driver and software

Crista — Wed, 25 Oct 2017 23:13:52 GMT

Hi JLINCE64!

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