topic MP470: how to remove paper jam? in Desktop Inkjet Printers

MP470: how to remove paper jam?

SimSportPlyr — Tue, 16 May 2017 15:28:42 GMT

My MP470 has a paper jam under the "C" symbol (where the color cartridge is replaced. But, it is also under some inner portions of the printer than don't seem easily removable.

Hopefully, I can attach a photo correctly. It shows needle-nose pliers pointing at the (white) paper which is under the blue plastic piece.

I can remove (tear off) tiny bits of this paper with pliers, but I'm having difficulty removing all of the paper.

Can anyone suggest how to remove this paper?

Re: MP470: how to remove paper jam?

Stephen — Tue, 16 May 2017 15:49:24 GMT

Hi SimSportPlyr,

Thanks for reaching out to Canon USA, we're happy to help!

You'll find the instructions for clearing a paper jam for your unit HERE.

If that doesn't work, you'll want to reach out to our US-based technical support team by calling 1-800-OK-CANON (800-652-2666) from 10am to 10pm (ET) during the week.

If you're outside of the US, you'll find support options for your country HERE.

We hope this helps!

Re: MP470: how to remove paper jam?

SimSportPlyr — Tue, 16 May 2017 16:15:41 GMT

Stephen, thanks for the reply.

The troubleshooting instructions you referred me to didn't help.

I just got off the phone with tech support, and the rep told me that if the information you referred me to doesn't solve the problem, then the printer has to be serviced in order to remove the jam.

Bummer.