topic Re: MG-7520 red orange triangle lightening bolt, not powering on in Desktop Inkjet Printers

MG-7520 red orange triangle lightening bolt, not powering on

kozmik — Sun, 14 May 2017 00:11:56 GMT

My MG7520 is getting a red orange triangle with lightening bolt when plugged in. Otherwise no activity, no LCD screen, no power-up.

I've already tried power cycling it multiple times with long waits.

This happened after the printer was bumped. Maybe is has a shock sensor? Can more diagnostics be read from it via USB? Any way to soft reset the master warning?

How do I get into chat with a technician?

Thanks much.

Re: MG-7520 red orange triangle lightening bolt, not powering on

Patrick — Sun, 14 May 2017 10:06:40 GMT

Hi kozmik,

Please try using a different power outlet in a different room, without a surge protector.

If your PIXMA MG7520 still does not power on, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: MG-7520 red orange triangle lightening bolt, not powering on

cpekid — Mon, 26 Jun 2017 15:01:56 GMT

I've had this printer for 18 months and the same thing just happened to me. The orange triangle with the lightning bolt comes on when the printer is plugged in. The white light above the power button is on, but the printer is otherwise dead. I haven't used the printer that often in the past year, and just replaced the original ink cartridges last week. It seems like this is a wide spread problem with Canon Pixma printers. I've seen tons of complaints about printers dieing around the year to 2 year mark AFTER the warranty expires. I sure wish I could get into the class action law-suit.

Re: MG-7520 red orange triangle lightening bolt, not powering on

Ozzy — Sat, 25 Nov 2017 02:50:13 GMT

Looking everywhere for a solution to this very same problem. MG7500 printer only two years old and have the lightning bolt triangle and white light over power button on solid. Tried unplugging and plugging in again with no luck. Paper jam, printer ink etc. This occured straight after main power supply to home was turned off for carry out renovations and a new power board was installed at same time. When turned printer on the above problem commenced. HAS ANYONE GOT A SOLUTION PLEASE. Using another room as suggested is not an option. THANKYOU ANYONE.

Re: MG-7520 red orange triangle lightening bolt, not powering on

Methree — Sat, 21 Jul 2018 16:17:32 GMT

Same problem - has anyone found a solution? I have plugged into wall directly, left unplugged for days, turned on/off while holding down power button. Is it just dead? I have a ton of ink for this thing... huge waste

Re: MG-7520 red orange triangle lightening bolt, not powering on

Michael — Mon, 23 Jul 2018 15:25:11 GMT

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Re: MG-7520 red orange triangle lightening bolt, not powering on

Methree — Wed, 05 Sep 2018 00:12:04 GMT

I requested assstance months ago, never heard back. Crap support. Not going to be buying canon products again

Re: MG-7520 red orange triangle lightening bolt, not powering on

Crista — Wed, 05 Sep 2018 00:18:13 GMT

Hi Methree!

Thanks for posting in the Canon Forums!

The Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback.

If you are in the United States and this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team. If the link does not work for you, you can reach them by calling 1-800-OK-CANON (1-800-652-2666), Monday to Friday from 10AM to 10PM ET.

If you live outside the United States, please click here and select your country or region for your support needs.

We hope this helps!

Re: MG-7520 red orange triangle lightening bolt, not powering on

hollister — Wed, 05 Sep 2018 03:12:11 GMT

I am having the same problem. Don't you think you should have a remedy or be honest and say when this happens your printer is done and you need to replace it.

Re: MG-7520 red orange triangle lightening bolt, not powering on

Methree — Wed, 05 Sep 2018 15:42:50 GMT

I troied emailing for support and I tried calling - no response to email andf no answer when calling or hold for over 40 minutes. come on. Just admit this is a problem and the printer is dead.

Re: MG-7520 red orange triangle lightening bolt, not powering on

floridaboy79 — Wed, 05 Dec 2018 03:28:03 GMT

I am currently experiencing the same problem. Can you tell me if you ever solved this problem and what I should do to fix it? My email is [MOD NOTE: Email removed per FORUM GUIDELINES]

Re: MG-7520 red orange triangle lightening bolt, not powering on

ArthurJ — Wed, 05 Dec 2018 15:23:01 GMT

Hi floridaboy79,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MG-7520 red orange triangle lightening bolt, not powering on

Methree — Wed, 05 Dec 2018 16:04:58 GMT

This forum is crap, no one has ever responded with an answer, just the suggestion to contact them for more help. I tried 3 times, waited on hold for hours all told and never got to speak to anyone. No one every responded to emails either. I think the printer is dead and I think you should join the rest of us in never purchasing Canon printers again. I would not have minded the death of the printer nearly as much if they had just admitted it was dead and not continued to waste my time. Worst customer service ever.

Re: MG-7520 red orange triangle lightening bolt, not powering on

floridaboy79 — Thu, 06 Dec 2018 02:01:32 GMT

I think this was just a power supply problem. I think it pops out the bottom of the printer usually and I think it may burn out after a certain amount of time. I am not sure but it looks like it has a circuit board and its easily replaced because it probably goes out after awhile. You can probably just order another one for minimal cost from the manufacturer. I am currently ezperiencing this same problem and I am going to try replacing the power supply adapter because I think its most likely the problem. I am surprised nobody else has mentioned this at all here.

Re: MG-7520 red orange triangle lightening bolt, not powering on

floridaboy79 — Thu, 06 Dec 2018 02:02:48 GMT

I have a very good response and you might want to try it.

Re: MG-7520 red orange triangle lightening bolt, not powering on

floridaboy79 — Thu, 06 Dec 2018 02:03:29 GMT

You may want to replace the power supply that pops out on the bottom.

Re: MG-7520 red orange triangle lightening bolt, not powering on

floridaboy79 — Thu, 06 Dec 2018 02:04:58 GMT

I agree with you about canon support. I think replacing the power supply adapter could be an easy fix. I think they just want to try and charge you money. But you can easily fix this and maybe order the part from them.

Re: MG-7520 red orange triangle lightening bolt, not powering on

Steelart99 — Sat, 13 Apr 2019 14:43:08 GMT

Has anyone ever found a fix for this issue? i'm having the same problem

Re: MG-7520 red orange triangle lightening bolt, not powering on

Rand — Wed, 28 Aug 2019 18:28:39 GMT

Same problem here.

After cleaning print head and installng carts I got a car error then it said wrong printer head installed Duh.

Then it wouldn't power up.

So I let it set all night then plugged it back in, now I have an orange lighting bolt and computer can't find the printer.

Power button does nothing.

I wish Canon would address this issue. There must be a lot of these in the dump for all the complaints I see online.

I did buy an extended warranty but I'd rather not have to send it in if I don't have to.

Re: MG-7520 red orange triangle lightening bolt, not powering on

Rand — Wed, 28 Aug 2019 18:29:47 GMT

Thank you for the link... I'll try it