support code 6001 - CANON MX922

Beachy — Sun, 02 Apr 2017 20:13:54 GMT

My printer says the paper is jammed, but there is no paper jam. Now what?

Re: support code 6001 - CANON MX922

James_C — Tue, 04 Apr 2017 13:43:24 GMT

The 6001 error is a generic internal error code. Unfortunately, it could mean one of many things. To resolve the 6001error, please follow the following steps:

1. Turn off the printer and disconnect the power cord and USB cable.

2. Remove paper from the automatic sheet feeder (in the back).

3. Gently pull jammed paper out, if any.

3-1. If paper is visible from the ASF, use both hands to pull the paper out slowly.

3-2. If paper is visible from the paper output slot, use both hands to pull the paper out slowly.

4. If the paper tears and a piece of that remains inside the printer, open the printer cover and remove the paper from inside the printer.

5. Check ASF with a bright light to check for obstructions. Remove any if found.

6. Open the rear cover to check if the paper is jammed.

7. Pull out the cassette and check if the paper is jammed inside the cassette area.

8. Load paper back into the ASF or cassette.

9. Reconnect the power cord, turn on the printer and confirm that the Alarm light is off. (If there was any jammed paper remaining in the printer, the paper may be automatically ejected.)

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

topic support code 6001 - CANON MX922 in Desktop Inkjet Printers

support code 6001 - CANON MX922

Re: support code 6001 - CANON MX922