topic MG3060 in Error State - Collecting Printer Status in Desktop Inkjet Printers

MG3060 in Error State - Collecting Printer Status

pgregory — Fri, 28 Apr 2017 02:39:15 GMT

I have a new Pixma MG3060 that worked beautifully for a couple of weeks but now refuses to print. It is connected to a Windows 10, 64 bit machine. I have used both wireless and USB connections and behaviour is the same. Stand-alone functions (eg. copy) work fine. The printer dialogue says "Collecting printer status" and a Windows notification says "Printer is in error state". After rebooting both the computer and the printer without success, I re-installed the driver but the condition remained the same. Finally, I reset the printer to factory settings and went through the setup process again. This worked. The printer worked for a couple of days but now has returned to the error state, as before. I have browsed several printer support forums and have seen this sort of problem reported for a variety of Canon printers, and have tried all the suggestions, but still no luck.

Re: MG3060 in Error State - Collecting Printer Status

jgkhan — Fri, 19 Jul 2019 17:23:19 GMT

I am in USA and I have the same problem. New Pixma MG3620 Printer worked for some days and now gives "Printer in Error State" message both in wireless and USB connection. Tried resetting but does not work. Can you help me?

Re: MG3060 in Error State - Collecting Printer Status

Patrick — Fri, 19 Jul 2019 19:15:27 GMT

Hi jgkhan,

Is the error light blinking on your printer?

If the error light is blinking (or power and error are both blinking), please use the following link to determine the cause of the error and the resolution:

https://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG3600%20series/EN/ERR/err_ug_message01_0100.html

Re: MG3060 in Error State - Collecting Printer Status

jgkhan — Mon, 22 Jul 2019 16:32:47 GMT

Patrick, Thank you for replying. The Error light does not blink. When I reload the software the Test Print paper prints, but while printing any other page it gives "Printer in Error state" Message and "Printer not responding" in Printer window. Please help. Thanks.

Re: MG3060 in Error State - Collecting Printer Status

Philippe01 — Sun, 27 Oct 2019 18:26:29 GMT

Windows 10
Printer: MG3520
Hi,
I have exactly the same problem. The display on the computer shows: Collecting printer status.but nothing happens.
Should I reinstall the driver?
Thank you

Re: MG3060 in Error State - Collecting Printer Status

ArthurJ — Mon, 04 Nov 2019 20:01:58 GMT

Hi Philippe01,

You can try restarting the Windows Print Spooler. To do this, open the search feature on your Windows computer and type services and press enter. Once the services window opens, scroll down to until you see Print Spooler. Right click on PRint Spooler and select restart. The print spooler will restart and then you can try to print again.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: MG3060 in Error State - Collecting Printer Status

Philippe01 — Mon, 04 Nov 2019 20:17:16 GMT

Hi,
I reinstalled the program and it works better now. Not perfect because I often have to shut off and reopen the printer because it doesn't start printing. I have all the time the message: printer is not responding. Please, help.
Thank you

Re: MG3060 in Error State - Collecting Printer Status

ArthurJ — Fri, 08 Nov 2019 18:07:50 GMT

Hi Philippe01,

Is the printer connected wirelessly or with a usb?

We look forward to your reply.

Re: MG3060 in Error State - Collecting Printer Status

Philippe01 — Fri, 08 Nov 2019 20:14:09 GMT

I use USB

Re: MG3060 in Error State - Collecting Printer Status

Michael — Thu, 14 Nov 2019 20:35:35 GMT

Philippe01,

Disconnect the USB cable from the printer. Then try the following:

1. Click the Start Button and search for the Control Panel, then open the Control Panel.
2. Open "Programs and Features", or "Uninstall a program".
3. Uninstall the MG3000 MP Drivers and the Canon IJ Network Tool if either of these are listed. If these are not listed, move on to the next step.
4. Go back to the Control Panel.
5. Open Devices and Printers.
6. Right-click and delete or remove any copies of the printer that are listed here.

Once this has been done, visit the following link to download and install the MG3000 series MP Drivers.

PIXMA MG3020 Drivers & Downloads

Re: MG3060 in Error State - Collecting Printer Status

Philippe01 — Fri, 15 Nov 2019 14:13:16 GMT

Hi,
I downloaded and installed the PIXMA MG3020 driver and tried with the wireless connection. It did not work. Then, I tried with USB connection but I have the following message: the printer is not connected. I also tried the different solutions suggested to fix the problem. It did not work.
Please, provide another solution or replace my printer that never worked correctly. The driver problems started right from the beginning.
This is urgent.
Thank you

@Michael wrote:
Philippe01,

Disconnect the USB cable from the printer. Then try the following:

1. Click the Start Button and search for the Control Panel, then open the Control Panel.
2. Open "Programs and Features", or "Uninstall a program".
3. Uninstall the MG3000 MP Drivers and the Canon IJ Network Tool if either of these are listed. If these are not listed, move on to the next step.
4. Go back to the Control Panel.
5. Open Devices and Printers.
6. Right-click and delete or remove any copies of the printer that are listed here.

Once this has been done, visit the following link to download and install the MG3000 series MP Drivers.

PIXMA MG3020 Drivers & Downloads

Re: MG3060 in Error State - Collecting Printer Status

Patrick — Fri, 15 Nov 2019 18:07:40 GMT

Hi Philippe01,

Please note, Canon's Forum is not intended for immediate help, but a place to allow for the Community to give you assistance and feedback. For a quicker response, please use the link below to reach our friendly Technical Support Team:

http://Canon.us/ContactLI