topic Re: Pixma 6420 not responding in Desktop Inkjet Printers

Pixma 6420 not responding

Ruthgrnd2017 — Fri, 31 Mar 2017 20:04:53 GMT

My printer is not reponding today. I can print from the printer, but not from the computer. It was working fine yesterday after doing driver updates. Today it is not reponding. Some inks were low so I replaced them (which I had to break into my Pixma 6400 because it would no longer power on).

So inks are full, will print test pages, all cables are checked, both have been restarted, plenty of paper and still nothing! Before I try to print, the print says it's idle but after I try to print it is no longer reponding.

Super annoyed and will not buy Canon again. Both were hardly used.

Re: Pixma 6420 not responding

Jason — Fri, 31 Mar 2017 20:25:14 GMT

Hi Ruthgrnd2017,

We understand your frustration and want to help! To have a better understanding of your issue, please let everyone know the version of Windows or Mac in use, as well as how you have the printer connected (USB or wireless).

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

Re: Pixma 6420 not responding

Ruthgrnd2017 — Fri, 31 Mar 2017 22:00:07 GMT

I am running Windows 10 and connected by USB.

Re: Pixma 6420 not responding

Ruthgrnd2017 — Fri, 31 Mar 2017 22:01:17 GMT

Also the printer had not been used since I had used it yesterday,

Re: Pixma 6420 not responding

James_C — Sat, 01 Apr 2017 08:14:02 GMT

Hi Ruthgrnd2017,

The unit may just need to be reset in order to resolve this issue. Please unplug the power to the unit for a few minutes then plug it back in and power back on the machine. Additionally, try plugging the unit directly into the wall outlet as opposed to a surge protector or power strip. Attempt to print.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI ,