Scanned photo thumbnails appearing as a question mark

Venti3 — Wed, 29 Mar 2017 20:58:57 GMT

My Canon MP230 scans PDF documents no problem, however when I scan a photo it shows up as a question mark in a grey square (in my image garden). No photo to be found.

I have tried scanning through both My image garden and Canon Quick Menu - I use a Mac.

Last scanned photos over 6 months a go with no problem so not sure what I have done!

Unable to find this informationin the manuals or forum that suits my issue

Thank you for any help you can offer.

Re: Scanned photo thumbnails appearing as a question mark

Jason — Wed, 29 Mar 2017 21:10:34 GMT

Hi, Venti3.

Which version of the Mac operating system are you running?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF

Thanks!

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Scanned photo thumbnails appearing as a question mark

Re: Scanned photo thumbnails appearing as a question mark