Black line down the side of paper when I try to copy.

Benman2020 — Wed, 29 Mar 2017 10:55:45 GMT

The model is a mg4220. I have run it thru the cleaning maintenence but no help.

Re: Black line down the side of paper when I try to copy.

James_C — Tue, 04 Apr 2017 12:56:35 GMT

Hi Benman2020,

Does this issue only occur when making a copy or does it also occur when printing as well?

If the issue only occurs with the copies, try cleaning the platen glass on the unit to resolve the issue.

Addjitionally, perform a bottom plate cleaning. To do this, please follow these steps:

1. Click on Start and then Control Panel.

2. Click on Printers and Faxes.

3. Right click the PIXMA MG4220 Printer and left click on Properties.

4. Click on the Maintenance tab.

5. Click on the Bottom Plate Cleaning button.

Follow the prompts to complete the cleaning.

Once done, attempt to print/copy.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI