Recovering scans from device

mm7753 — Wed, 19 Apr 2017 13:41:08 GMT

Hi,

I have a Canon Pixma mx922. I scanned some documents in, and a few days later (before my weekly backup) my computer died. I no longer have the original documents. Is it possible to recover the files from the device itself? If I were to hook up a different computer, could I find those files still in the device's stored memory?

Thank you!

Re: Recovering scans from device

James_C — Wed, 19 Apr 2017 14:07:25 GMT

Hi mm7753,

Nothing is saved in the memory of the PIXMA MX922. If the computer crashed there is not a way to recover the scans.

If you need further assistance you can also contact our support group using the following link:

http://Canon.us/ContactLI

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Recovering scans from device

Re: Recovering scans from device