topic i560s printer not printing black ink. All tests black ink great but won't print documents. in Desktop Inkjet Printers

i560s printer not printing black ink. All tests black ink great but won't print documents.

runningmother — Mon, 16 May 2016 17:50:44 GMT

I have an i560s printer that has decided not to print documents in black ink. Performed tests but black ink shows up great. Have not used in a long time and hooked up to new computer. Prints colors great and the text on emails fine but will not documents, just blank page. Maybe not printer problem but computer???

Re: i560s printer not printing black ink. All tests black ink great but won't print documents.

Crista — Mon, 16 May 2016 17:58:30 GMT

Hi runningmother!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8/10 or Mac OS 10.X) you are using. That way, community will be able to assist you with suggestions appropriate for your product.

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