topic Re: Canon MX920 is always offline in Desktop Inkjet Printers

Canon MX920 is always offline

MathijsMoonen — Mon, 27 Mar 2017 17:27:34 GMT

A couple of months ago I bought a Canon MX920 series printer and after I installed it it worked perfectly fine, however, since a couple of days ago I'm no longer able to print. Every time I press the 'print' button I get the message 'The printer is offline. Please check if the printer is either connected or turned on' (rough translation, i'm using a dutch computer). After having done both those things the printer still doesnt work. The printer works fine for all the other computers in my house, except for the one i'm using. The computer system that I use is Windows 7.

Does anybody know how to resolve this issue?

Re: Canon MX920 is always offline

Danny — Mon, 27 Mar 2017 17:37:23 GMT

Hi, MathijsMoonen!

So that the Community can help you better, we need to know whether your printer is connected directly to the computer or if it's accessed through a router. We also need to know whether the printer communicates with that computer or router via Wi-Fi or USB. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, search our knowledge base or contact our US-based technical support team at http://canon.us/SupportCF

Thanks and have a great day!

Re: Canon MX920 is always offline

MathijsMoonen — Mon, 27 Mar 2017 17:51:06 GMT

Thank you for your quick response! The printer is not directly connected to my computer. The printer itself is connected to our router wirelessly, and my computer is connected to the router by cable.

Re: Canon MX920 is always offline

James_C — Tue, 04 Apr 2017 12:11:14 GMT

Hi MathijsMoonen,

The Windows Firewall could cause this to occur. To temporarily disable the Windows Firewall, please follow these steps:

1. Click on Start and then Control Panel.

2. Click on Security Center and then Windows Firewall.

3. Select OFF and then click OK.

Once disabled, open the Canon IJ Network Tool to verify communication:

1. Click Start point to All Programs, Canon IJ Network Utilities, Canon IJ Network Tool and then click on Canon IJ Network Tool.

2. Select the machine and click Utility.

3. Select Network in the pop-up menu.

4. Select the machine and click Network Settings.

Once set, please attempt to print. If the issue persists, please try this:

1. Press <SETUP>.

2. Press the right arrow key to select Device Settings and press OK.

3. Press the down arrow key to select LAN Settings and press OK.

4. Press OK on Confirm LAN Settings.

5. Press OK on WLAN Settings List.

The IP address will be in this list, please copy the address down on a piece of paper.

On the computer, please follow these steps:

1. Click on Start and then Control Panel.

2. Click on Printers.

3. Right click the PIXMA MX920 and left click on Properties.

4. Click on the Ports tab.

5. Click the Add Port button.

6. Choose Standard TCP/IP Port.

7. Click New Port.

8. In the wizard, click Next and then type the IP address of your printer in the box.

9. Click Next.

10. Click Finish.

11. The checkmark should be next to the port that we just created. If not, please checkmark it.

12. Click Apply and OK.

The issue should be resolved.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Canon MX920 is always offline

MathijsMoonen — Tue, 04 Apr 2017 17:21:01 GMT

Unfortunately step 3 after opning the Canon IJ Network Tool to verify communacation didnt work. The program couldn't find the computer connected to the network. I am however certain that it is in fact connected to the network, as all the other computers/laptops are connected to the printer via our network. The printer was turned on while I was taking all the suggested steps.

Re: Canon MX920 is always offline

Patrick — Sun, 16 Apr 2017 12:02:03 GMT

Hi MathijsMoonen,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Canon MX920 is always offline

Drenee1234 — Tue, 29 Aug 2017 22:59:49 GMT

I tried to follow on line insturctions but nothing works. Now my firewall is disabled and I don't know why it keeps going off line. Please advise. Of note. I am using Windows 10 so instructions need to be step by step, please. Thank you

Re: Canon MX920 is always offline

che — Tue, 17 Oct 2017 10:45:25 GMT

I can't believe the long list of things to do to fix my problem. I have always bought Canon products but will definitely choose something else next time. This is the worst printer I have ever owned. I have followed these instruction when the printer was

new and it works well for a short time and then for no reason will stop working over and over. It is so disappointing.

Not happy

Re: Canon MX920 is always offline

jitendrasharma — Fri, 20 Oct 2017 11:34:43 GMT

Here is how to fix Printer offline problem in Windows 10

Search Control panel in taskbar search and click on it to go to control panel.

Click on view devices and printers.

Now, right click on your printer icon and check the option saying set as default printer.

Now, again do a right click and click on see what’s printing.

Now, Click on printer tab on the top.

Now, Make sure to uncheck the option saying use printer offline.

Source:- http://merabheja.com/fix-printer-offline-windows-10/

Re: Canon MX920 is always offline

klrkt — Fri, 08 Dec 2017 17:24:31 GMT

you MAY have to do the long setup, OR you MAY NOT.

I spent weeks on and off trying to solve this issue - without luck

I then decided to re-install my MP driver. This did NOT fix my problem

BUT following the steps here did:

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MX920%20series/EN/NTR/NTR_Ijinst_Page1.html

Long story SHORT:

My problem was identified at LAN CHECK 4, as shown below.

The real problem was that for security reasons, I had turned off my router BROADCAST, so the "access point" (my home wifi) had to be manually entered.

PLEASE NOTE:

My printer DISPLAY for "access point" screen is not as per the support link below.

BUT the setup CONFIRMED connection - and all is well.

http://ugp01.c-ij.com/ij/webmanual/Manual/W/MX920%20series/EN/NTR/NTR_Trouble2230.html#wp1099159

Cannot Detect the Machine with the Wireless LAN: Check 4

Is the machine connected to the access point?

By using the operation panel of the machine, make sure that the machine is connected to the access point.

Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > WLAN setting list.

Re: Canon MX920 is always offline

iotabuck — Sat, 24 Feb 2018 22:58:16 GMT

Worst Printer and Printer support ever!! There is no rhyme or reason why it goes offline and then mysteriously starts printing again!! I have tried everything! Most solutions here will not work because the boxes stay grayed out. Others just don't work period. I contacted suppoort and they have me jump through hoops that lead nowhere. I know it is the printer because everything else is working just fine. My internet connection, my laptop prints at work on other printers. I switched from HP for a better quality printer but it's completely useless if I can't use it when I need it!!

Re: Canon MX920 is always offline

spofcher — Sun, 05 Aug 2018 00:34:04 GMT

There too many steps here.

It is so easy for human error.

Plus, I do not want to turn off my firewall.

Re: Canon MX920 is always offline

Keith496 — Sat, 06 Oct 2018 15:54:05 GMT

Hi,

I have had my Canon MX920 for over a year. About a month ago, the printer started disconnecting from the wifi router, sometimes in the middle of a job. Nothing has changed since I bought the printer. The only way I can get it to work is to turn it off and turn it back on again, but even then, it will disconnect in the middle of a scanning job,

I have a Macbook Pro and a Netgear router.

Re: Canon MX920 is always offline

Michael — Sat, 06 Oct 2018 16:21:29 GMT

Keith496,

What is the connection status of the printer?

1. Press the Menu Button on the printer.

2. Use the arrow buttons to select Setup and press OK.

3. Select Device Settings and press OK.

4. Select LAN Settings and press OK.

5. Select Confirm LAN Settings and press OK.

6. Select Print LAN Details. Then confirm the printout.

7. A sheet will print displaying the network information.

Is the link status 'Active' or 'Inactive'?

What is the SSID?

What is the signal strength percentage?

This didn't answer your question or issue? Find more help at Contact Us.

Re: Canon MX920 is always offline

swillieturner12 — Sun, 21 Oct 2018 14:30:14 GMT

I can't thank you enough for this solution! I've been looking for help with this issue for hours. Some were far too convoluted, too technical and/or didn't work, regardless.

This was a simple and easy way to once again become connected and print.

Truly appreciate the assistance!

Re: Canon MX920 is always offline

jbrock6 — Sat, 31 Aug 2019 17:19:59 GMT

i am having this same problem and i printed the LAN Details, I have 91% signal strength, the SSID is our home internet name, & i dont see anything that says "link status"- i have Wired Lan Connection that says "active". However i cant print and it says my printer is "offline". What should i do to get it online?

Re: Canon MX920 is always offline

Patrick — Wed, 04 Sep 2019 18:47:44 GMT

Hi jbrock6,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: Canon MX920 is always offline

klrkt — Wed, 04 Sep 2019 19:15:31 GMT

FWIW

The printer scanner works great.

Problem (for me) was the windows network driver - which made it look like the printer configuartion was the issue.

As it happens I installed linux mint.

Now network, scnner, printer - all works great.