topic Re: Scanner not working since updating Mac software in Desktop Inkjet Printers

Scanner not working since updating Mac software

melissathurman — Thu, 16 Feb 2017 17:02:43 GMT

I have a PIXMA MG3520. My scanner utility has not been working at all, I think since I updated my Mac software. I have tried downloading the new recommended software and drivers on canon's support site, but it still will not work. When I downloaded MP Navigator EX software, it just opens this .rtf document that doesn't let me do anything further. I appreciate any help or tips to get this fixed. Thanks.

Re: Scanner not working since updating Mac software

Michael — Thu, 16 Feb 2017 17:55:56 GMT

Hello.

The MP Navigator does not appear to be compatible with an MG3520.

Download the latest CUPS Printer Driver, ICA driver, IJ Scan Utility and IJ Network Tool (If used wirelessly) for your MG3520. Visit www.usa.canon.com for the latest downloads.

If additional assistance is needed, find more help at Contact Us.

Re: Scanner not working since updating Mac software

LorraineAlleman — Sun, 29 Jul 2018 20:00:52 GMT

Have MP5 High Sierra software cannot scan